Position Details

Req ID:

req17734

Position Title:

Patient Service Representative - Surgery

Position Type:

Staff Full-Time

Position Number:

GS9317

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

Surgery

Location Address:

802 S Jackson Ave. Suite 500
Tulsa, Oklahoma, 74127
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically, 8 hours/day, 5 days/week

Faculty Appt Period:

Job Summary:

Job Summary:
Support patients andfaculty in the Department of Surgery. Check in and out of patients: ensuresdemographics, insurances, etc. are correct and complete. Collects copays andoutstanding balances. Prepare medical records/charts; obtain referring physicians'notes; process reports; and answer phones andback-up Medical Records.
Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.
Physical Requirements:
Ability to lift, carry,push, or pull 5 pounds, balance, reach, stand, walk, finger, grasp, feel, talk,hear, see, and perform repetitive motions with or without reasonableaccommodations.

Special Instructions to Applicants

IMPORTANT!APPLICANTS PLEASE READ! For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

 Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You”

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

 Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time -Be innovative

Education & Experience

Position Qualifications:

Required:
-High School Diploma/GED
Skills, Proficiencies, and Knowledge:
-Experience with computers and software (Microsoft Word, Excel,PowerPoint), data entry.
-Strong interpersonal and communication skills,telephone protocol.
-Ability to schedule appointments and take accuratetelephone messages.
-Understanding of medical terminology.
-Work well underpressure.
Preferred:
-Prior experience in a clinic setting
-Prior experience with Electronic Medical Records; EPIC highly desirable