Position Details

Req ID:

req17663

Position Title:

Patient Service Representative

Position Type:

Staff Full-Time

Position Number:

630452

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

Ob/Gyn

Location Address:

717 S Houston Ave, #200
Tulsa, Oklahoma, 74127
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically 8 hrs/day, 5 days/week

Faculty Appt Period:

Job Summary:

Job Summary:
The Patient ServiceRepresentative is primarily responsible for ensuring high quality customerservice and continuation of care. The Patient Service Representative isutilized in performing typical front office functions and referrals.
Patient Service Representative must have knowledge of all areas related toinsurance and front office work. Excellent customer service skills andgood communication skills. Ability to multi-task while providing good patientcare. Primary skills include verbal and written communication with patients topromote continuity of care and follow-up as well as daily retrieval andscanning/filing of clinical encounter forms and reports for use by clinic staffduring patient care activities. 

Check in and out of patients: ensuresdemographics, insurances, etc. are correct and complete. Collects copays andoutstanding balances. Prepare medical records/charts; obtain referringphysicians' notes; process reports; and answer phones and back-up Medical Records.
 
Environmental Hazards: 
Possible exposure to hazardous material, hot and cold, blood borne pathogens. 
 
Physical Requirements: 
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations. 

Special Instructions to Applicants

IMPORTANT!APPLICANTS PLEASE READ! For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

 Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You”

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

 Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time -Be innovative

Education & Experience

Position Qualifications:

Requirements:
-High School Diploma/GED
-Six (6) months related job experience in a medical office or equivalent
-Strong interpersonal andcommunication skills
-Valid Driver's License
Skills/Knowledge/Proficiencies:
-Experience with computers and software (Microsoft Word, Excel, PowerPoint)
-Data entry
-Strong interpersonal and communication skills, telephone protocol
-Ability to schedule appointments and take accurate telephone messages
-Understanding of medical terminology.
-Work well under pressure.
 
Preferred: 
-Bilingual preferred
-Experience with Electronic Medical Records; EPIC highly desirable
-Experience with Insurance Authorizations