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Who are we? OKIN Process is a global company focused on making operations work better for our clients. We do this by providing front-office and back-office outsourcing solutions for our clients. We help established enterprises manage and improve their business processes and scaling businesses to accelerate their business growth. We are the partner our clients turn to and trust to help them constantly improve business processes and make work better.
Customer Service Representative
As OKIN's Process Customer Service Representative, you are an integral part of the company's success. You will work as an advocate for the client and handle all requests. You will provide information regarding inbound order management. You will fulfill customer requirements to ensure exceptional service standards and respond efficiently to inquiries while maintaining high customer satisfaction. You will play an essential part that is necessary to keep the business operating successfully, elevating the customer experience.
Responsibilities:
The role requires a problem-solving personality and excellent communication skills, resilience to stress, reliability, and attention to detail, daily communication with clients to provide customer services and solutions. You will also be responsible for communicating with internal teams to verify and resolve client issues. The objective is to ensure excellent service standards and high customer satisfaction.
Duties include:
Qualifications:
We're a fun, fast-paced, environment and our team thrives around creativity and excitement. This is a fantastic opportunity to join our company at a time of exciting growth. Although with a mature client base we are small and agile with a start-up mentality which means we try, we fail, we learn and then we succeed. As an early member of our team, you'll be instrumental in achieving our next period of growth and the only limiting factor to your success will be your motivation and desire to succeed. Eager to know more? Become a part of our team!
Full Time
$48k-62k (estimate)
04/11/2023
05/08/2024
okinprocess.com
San Antonio, TX
25 - 50
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Billing, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.