95 Call Center Customer Service Representative Jobs in Columbus, OH
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Ohio Mulch Supply, Inc. is Hiring a Call Center Customer Service Representative Near Columbus, OH
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- 6 day work week monday-saturday 11am-7pm
- Must be reliable
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Work setting:
- In-person
- Office
Experience:
- Landscaping: 1 year (Preferred)
- Retail sales: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Call center: 1 year (Required)
- Phone etiquette: 1 year (Preferred)
Ability to Relocate:
- Columbus, OH 43207: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Wholesale
$36k-44k (estimate)
04/11/2023
05/06/2024
ohiomulchcolumbus.com
Columbus, OH
25 - 50
Wholesale
Related Companies
The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Customer Support, Planning, Verbal Communication, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Representative. You can explore the career advancement for a Call Center Customer Service Representative below and select your interested title to get hiring information.
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Quotes from people on Call Center Customer Service Representative job description and responsibilities
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
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Good call center agents often stand out from the crowd by being able to tailor the experience to specific customers.
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Mental health techs must be flexible, adaptable, and able to think quickly.
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Career tips from people on Call Center Customer Service Representative jobs
Mental disorders also affect children, the elderly and are a major problem for the homeless population.
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Mental health technicians are at the forefront of a rewarding field.
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Some states require licensing for mental health technicians, so check with state requirements before choosing an educational program.
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They may also be called psychiatric techs, mental health aides, or psychiatric aides.
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Ability to meet established customer service requirements.
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