DescriptionWe are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever were with, whatever were doing, we always make it real.
Position Summary
Reporting to the Head of Sales, we are seeking a highly organized and customer-focused Sales Support Specialist to join our team. In this role, you will act as a bridge between our customer service representatives and sales team, providing crucial support and assistance throughout the sales process. The ideal candidate will possess exceptional communication skills, a strong attention to detail, and a passion for delivering outstanding customer experiences.
Position Responsibilities

• Customer Relationship Management: Build and maintain strong relationships with customers by serving as a primary point of contact for sales-related inquiries, addressing their needs promptly and professionally.
• Pre-Sales Support: Collaborate with the sales team to prepare and deliver sales presentations, proposals, and quotes. Assist with lead qualification, lead nurturing, and maintaining the sales pipeline.
• Post-Sales Support: Coordinate with the customer service team to address post-sales inquiries. Facilitate customer issue resolution and ensure a high level of customer satisfaction.
• Sales Reporting and Analysis: Generate sales reports, analyze data, and provide insights to sales managers and team members. Identify trends, opportunities, and potential areas for improvement.
• Sales Administration: Maintain accurate and up-to-date sales documentation, including customer records, contracts, pricing lists, and product information. Assist in maintaining CRM systems and databases.
• Product Knowledge: Develop a deep understanding of the company's products and services to effectively communicate features, benefits, and technical specifications to customers.
• Collaboration: Foster effective communication and collaboration between the customer service and sales teams, acting as a liaison to ensure a seamless customer experience and efficient sales process.
• Perform other duties as assigned.

Position Requirements

• Bachelor's degree is required. Candidates with two (2) years prior sales and account management will be considered in lieu of degree.

• Strong customer service orientation with a passion for delivering exceptional customer experiences and building long-term relationships.
• Proven experience in a sales support, customer service, or related role is preferred.
• Strong problem-solving and analytical skills to identify issues, propose solutions, and make sound decisions.
• Flexibility to adapt to changing priorities and work under pressure in a fast-paced sales environment.
• Collaborative mindset with the ability to work effectively in a team environment and across different departments.
• Proficiency in using Salesforce, Microsoft Office Suite (particularly Excel and PowerPoint), and other sales-related tools is desirable.
• Excellent Communication: Exceptional verbal and written communication skills with the ability to articulate complex information clearly and effectively.

• Excellent interpersonal Skills, with the ability to build and foster trusting relationships across geographies is required.

• Outstanding organizational and multitasking abilities, with keen attention to detail and the ability to prioritize tasks effectively.
• Basic understanding of sales principles and processes, including lead generation, prospecting, and customer relationship management.
• Bilingual, English and Spanish, is preferred

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com
At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.