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The ideal candidate for this Customer Success Specialist will be a high-energy, adaptive, and enthusiastic driven individual who is ready to join a dynamic sales and make a difference.
New York State Solar has an Employer rating around of 4.5 out of 5 on Indeed and is a great place to work. If you love talking to people, this is a great opportunity for you to get real experience in one of the fastest-growing industries.
Position Overview Customer Success Specialist:
We are seeking a passionate and client-focused Customer Success Specialist to join our team. In this role, you will blend exceptional customer service experience with diligent operational skills. Your primary goal will be to guide customers through inquiries associated with the permitting and installation process of going solar, providing a seamless experience for both customers and our team members.
Responsibilities for a Customer Success Specialist:
Provide excellent customer support by addressing customer inquiries and concerns professionally and courteously via phone interactions and incoming emails.
Maintain accurate customer records and update databases with relevant information.
Collaborate closely across internal departments to provide comprehensive support to customers.
Assist with other administrative tasks or special projects as needed.
Effectively working with the Operations team to ensure all the correct information is relayed to various key players in the solar process.
Requirements of a Customer Success Specialist:
High school diploma or equivalent; college coursework or degree preferred.
Previous experience in customer service, call center, or administrative support roles preferred.
Excellent verbal communication skills and a friendly, professional demeanor.
Strong attention to detail and organizational skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in using computers and basic software applications.
Benefits of this Customer Success Specialist position:
Amazing medical benefits, vision, dental & matching 401K
Competitive compensation package
Paid time off (vacation, sick, bereavement, etc.)
Opportunities for professional development and advancement within the company.
Positive and supportive work environment with a focus on teamwork and collaboration.
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NY State Solar is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
NY State Solar offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, 401(k) and more!
Full Time
Utilities
$72k-91k (estimate)
03/16/2024
04/21/2024
nystatesolar.com
MIAMI SHORES, FL
50 - 100
2015
DAVID MICHAEL
<$5M
Utilities
NY State Solar sells, designs, and commissions quality solar systems in the New York City metropolitan area. Our teams focus is to provide an outstanding customer experience with each interaction and deliver a customized PV solution built from high quality materials and installation methods.
The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Support, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.