Reshoevn8r is seeking a highly qualified and experienced e-commerce executive to lead the business into the future as Chief Operating Officer (COO). As a key member of the leadership team, the COO will drive the strategic expansion and optimization of our operations across various business segments. Aside from relevant experience and a track record of success, the ideal candidate will be Adaptable, Strategic, Trustworthy, and Transparent. 

After years of refining the most effective process for cleaning and protecting his most cherished sneakers, Founder & CEO Steve Grear introduced Reshoevn8r to the world. Reshoevn8r is the most effective, all-natural sneaker cleaning method, offering a slate of products for online ordering, as well as mail-in refurbishment performed by our in-house experts. 

For the Reshoevn8r team, our product is more than a cleaner - it's for everyone who sees shoes as a reflection of themselves. We understand how passionate our customers are, and we want to help them look and feel their best. That’s why Reshoevn8r is trusted by sneaker lovers everywhere and has been featured by some of the world’s leading media outlets. 

Requirements

Essential Business Operations:

• Serve as the primary force for EOS (Entrepreneurial Operating System) implementation; oversee all areas of EOS, including Vision, People, Data, Issues, Process, and Traction.

• Fully develop and manage EOS implementation plan; hold team members accountable for assignments and commitment to the EOS process.

• Serve as the driving force for business operations improvements; perform hand-ons activities when necessary. 

E-commerce Operations:

• Develop and implement a comprehensive strategy for scaling our e-commerce business, with a focus on setting and achieving KPI milestones.

• Collaborate with cross-functional teams to optimize website performance, user experience, and conversion rates.

• Stay up-to-date on industry trends, technologies, and customer behaviors to identify new opportunities for growth.

Customer Experience:

• Develop and manage membership and subscription programs to enhance customer loyalty and increase recurring revenue.

• Analyze subscriber data to tailor offerings and improve customer retention.

• Recommend and oversee effective communication strategies to engage and retain members.

Marketing Strategy:

• Contribute to the development of a comprehensive marketing strategy aligned with business goals.

• Utilize data analytics to measure the effectiveness of marketing campaigns and adjust strategies accordingly.

• Collaborate with the marketing team to ensure consistent brand messaging across all channels.

People Management:

• Foster a positive and collaborative work environment, providing leadership and guidance to the team.

• Develop and implement training programs to enhance the skills and capabilities of the team.

• Conduct regular performance reviews and provide constructive feedback for professional development.

Adaptable and Strategic Thinking:

• Stay informed about industry trends, market dynamics, and emerging technologies.

• Adapt strategies to navigate challenges and capitalize on emerging opportunities.

• Collaborate with executive leadership to align operational strategies with overall business objectives.

Trustworthy and Transparent Leadership:

• Uphold a culture of trust and transparency, fostering open communication and ethical decision-making.

• Ensure compliance with industry regulations and ethical business practices.

• Address and resolve any issues related to ethical conduct promptly.

Financial Oversight:

• Manage budgets effectively, ensuring responsible financial practices and resource allocation.

• Collaborate with the finance team to analyze financial data and make informed decisions.

• Identify and implement strategies to improve profitability and efficiency.

Future Growth

• Lead the initial planning and development of a franchise expansion plan.

• Conduct market research to identify potential franchise markets and assess their viability.

• Evaluate market demands and competitor offerings to determine the viability of developing an online course portfolio.

• Assess the viability of increasing offerings for in-house restorations or customizations.

Skills and Requirements:

• Proven experience as a COO or in a similar senior management role.

• Background in ecommerce and online service or product business model.

• Familiarity with implementing EOS (Entrepreneurial Operating System)

• Strong understanding of marketing principles and diverse business environments.

• Proven success in people management and fostering a positive work culture.

• Strong financial acumen with experience in budget management.

Compensation:

• Annual salary $150,000-$180,000, plus competitive performance incentives