Description

About Our Company

Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable, and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don’t just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment, and have a passion for excellence and a bias for action, we may be just what you’ve been looking for.

Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com

About the Position

Schedule: 8:00 AM to 4:30 PM PST, Monday to Friday

Location: Remote

Position Summary

The Billing Specialist I is responsible for obtaining pre-certification and pre-authorizations for DME procedure codes by completing the authorization process with commercial payers. The Billing Specialist will work within the scope of responsibilities as dictated below with guidance and support from the Insurance and Billing leadership teams.

Essential Functions

• Initiates Prior Authorization submissions and completes all follow-ups for all insurance Payors including Medicare Advantage, Medicaid’s, HMO, PPO, and Commercial until the case has reached a determination.
• Compiles pre-certification information to submit prior authorization requests via outbound phone calls and/or web-based sites (familiarity with payors).
• Performs regular follow-up calls with insurance companies to check the status of prior authorization requests. Logs approval in the database.
• Conducts outbound and/or inbound calls to patients, doctor’s offices, and insurance companies as necessary or required to complete tasks.
• Ensures proper documentation is received and recorded before processing additional supplies to patients, per compliance guidelines.
• Ensures accurate entry and update of changes as requested by physicians and/or patients.
• Maintains working knowledge of billing guidelines and resources for Medicare and Private Insurance.
• Recognizes and reviews billed orders to effectively request authorization for upcoming refills.
• Researches, follows up, and resolves all open/pending Authorizations on time.
• Develops and maintains knowledge of all products and services offered by the company.
• Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
• Maintains accurate and detailed notes in the company system.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback to improve processes and policies.
• Attends all department, team, and company meetings as required.
• Appropriately routes incoming calls when necessary.
• Meets patient service quality standards.
• Embraces and exemplifies ADS core values:
• We grow together
• We care
• We obsess over the customer experience
• We commit
• We WOW!
• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based on the needs of the department.

Requirements

•  High School diploma or equivalent
• Knowledge of insurance verification and/or authorization, billing, and processing claims
• Basic knowledge of billing guidelines and resources for Medicare and Private insurance
• Basic knowledge of insurance portals; familiarity with a variety of medical and/or insurance terms or practices
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency

Expected Competencies

• Friendly, professional, and effective communication skills; able to calmly present solutions in challenging situations
• Ability to work well in a team environment that promotes inclusiveness and communication among team members
• Effective interpersonal skills
• Clear diction and knowledge of the English language, both written and verbal
• Detail-oriented, highly organized; able to work at a fast, productive pace
• Service orientation and aptitude to resolve insurance and/or patient matters
• Self-directed accountability and reliability
• Cultural competence

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform essential functions.

While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Other Requirements

• Candidates must successfully pass a background check.
• Candidates must be able to provide proof of eligibility to work in the United States.

Equal Opportunity Statement

Advanced Diabetes Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compensation Package

Pay ranges may vary depending on location. The general annual pay range for this position is $16 - $18 per hour. Actual compensation depends on education, experience, and relevant skills.

Benefits for full-time employees include:

• Health, Dental, and Vision options
• FSA and HSA plan with Employer Contribution
• Employer paid EAP
• 401k with 4% Company Match
• Discretionary Profit-Sharing Plan
• Paid Time Off (PTO) Including 7 Paid Holidays and a Birthday Holiday
• In-house Training Programs
• A fun culture in a fast-growing organization!