POSTION SUMMARY:

The purpose of this position is to take and direct all incoming calls, greeting and/or directing family members and visitors as well as providing secretarial assistance to residents and other management personnel. Some typing and general clerical duties required.

EDUCATION, EXPERIENCE, AND/OR SPECIAL SKILLS:

• High school diploma or equivalent.
• Have at least one year secretarial experience.
• Ability to use computer; ability to work in a high client contact area.

JOB DUTIES:

• Assists residents with general information as needed
• Answers all incoming calls and directs the calls to the proper telephone station or person
• Assist with clerical/administrative or other special assignments as designated by management.
• Performs some secretarial duties such as typing, computer input, filing, etc. as requested by management.
• Sorts, logs, and files all incoming mail and contact appropriate resident promptly.
• Provides on-site immediate response to those prospective residents or family members who come in the Community for information.
• Maintains confidentiality of resident and family information.
• Reports all residents’ concern to the Executive Director.
• Demonstrates effective verbal and written communication skills.
• Demonstrates ability to utilize independent and effective clinical judgment, problem solving and decision making skills.
• Prioritizes and manages time effectively.
• Ability to function effectively in multi-faceted systems and to interact effectively with all levels of staff and customers.
• Strong organizational skills and analytical skills
• Seek out opportunities to help rather than waiting to be asked
• Performs all other duties as assigned by immediate supervisor or other management personnel.