Description

Serve our patients as the first point of contact with Sweetgrass Pediatrics. The Medical Receptionist performs a variety of duties including: check in and check out procedures, scheduling appointments, verifying insurance and updating patient accounts. These duties are performed in accordance with federal, state and local regulations along with established priorities and procedures of the practice.

Job Tasks:

• Greets the patient or visitor via telephone or in person
• Answers incoming calls politely and professionally
• Registers new patients and updates existing patient demographics
• Facilitates patient flow by notifying the Provider of patients arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested
• Scans pertinent information into the patient’s electronic medical records
• Verifies patient insurance coverage
• Collects insurance co-pays and/or collects charges for services
• Schedules patient appointments
• Maintains the reception and lobby area
• Attends staff meetings
• Manages time efficiently
• Completes all mandatory training

Quality and Customer Satisfaction:

• Demonstrates commitment to superior customer experience
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members
• Prioritizes safety by taking initiative to identify and eliminate risks
• Respects and considers patient rights to privacy by complying with all HIPAA guidelines

Interpersonal Skills:

• Communicates professionally and appropriately
• Builds strong working relationships
• Identifies, analyzes and solves problems

Accountability and Productivity:

• Accepts responsibility for decisions and actions
• Utilizes appropriate resources to effectively and successfully execute responsibilities
• Adheres to regulatory and company policies and procedures

Requirements

QUALIFICATIONS

• High school diploma or equivalent
• Prior medical experience preferred
• Knowledge and/or prior experience with insurance verification and patient accounts preferred
• Working knowledge of computer applications, Prior experience with EMR preferred.
• Ability to speak, read and write effectively
• Demonstrates proper telephone etiquette
• Ability to work independently without direct supervision
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner

MACHINES AND EQUIPMENT USED

• General office equipment such as telephone, copy machine, fax machine, scanner, personal computer

WORKING CONDITIONS

• Indoor, temperature controlled, smoke free environment
• Exposure or potential exposure to blood and bodily fluids may be required
• May at times work under stressful situations
• Handicapped accessible

Physical requirements

• Good visual acuity and ability to verbally communicate
• Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 25 pounds.

DIRECT REPORTS - None