Short Description

Bowman has an opportunity for a Receptionist to join our team in Charleston, SC. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.

Overview

Perform effective operation of the front desk of assigned office.

Responsibilities

Leadership and Direction

• Perform work under moderate supervision. Receive direction on moderately complex assignments, tasks, and execution. Work is frequently reviewed by more senior staff to ensure application of sound techniques and principles. Review work produced by junior staff for quality assurance.

At the Operational and Company Level

• Represent the company in a professional and responsible manner.

Do the Work

• Greet, assist, and provide direction and information to clients, visitors, and other guests of the company in a professional and friendly manner.
• Administer all incoming phone calls and ensure all calls are redirected accordingly.
• Take messages as needed.
• Receive, sort and forward mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Provide callers with information such as company address, directions to the company location, company fax numbers, and other related information.
• Maintain reception area.
• Perform other administrative duties as assigned by the office manager.

Success Metrics and Competencies

• Strong sense of urgency in responding to constituents.
• Effective verbal and written communication skills.
• Self-reliance and ability to operate independently with limited direction.
• Effective working relationship with internal leaders and peers, as well as external clients.
• Ability to effectively manage multiple time-sensitive tasks.
• Excellent phone etiquette and customer service skills.

Qualifications

• High school diploma or equivalent GED or commensurate relevant experience.
• Entry level position, no prior experience required. Any office and administrative experience a plus.
• Experience operating a multi-line phone system.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Professional appearance, demeanor, and excellent attendance and punctuality.

Physical Demands and Working Environment

• Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic.
• Mobility around an office environment.
• Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Occasional lifting or carrying up to 20 pounds.
• Occasional pushing or pulling up to 20 pounds.
• Occasional reaching outward or above shoulder.

Job Description Disclaimer
Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.