Job Info

Position Title:
Front Desk Dispatch

Job Type:
Full-time – Non Exempt

Reports to:
Director of Safety and Emergency Management

Position Purpose

This position exists to support NCU’s Security Department-Campus Safety and Security’s mandate by providing campus safety and security to North Central University through overseeing the departments front desk.

Key Result Areas and Essential (E) and Secondary (S) Functions:

Reception/Security – 50%

• Answer phones and emails professionally in a timely manner and with relevant information
• Oversight of the ID printer in order to create access badges
• Organizing officer calendar such as scheduling unlocks, cone placements, parking lot block offs
• Processing background checks – finger printing, delivery, and communication to other departments.
• Other duties as assigned

Parking Services – 35%

• Enter tickets into the parking reporting program
• Processing and sending out parking permits
• Advise and manage customer service for campus parking
• Collaborate with the Communications Department, Facilities Management and Executive Director of Operations for Snow Emergency communication
• Other duties as assigned

Access Control – 10%

• Facilitate changes and updates to the Access Control System
• Coordinate maintenance of Campus-Wide access lists
• Assist with processing key requests
• Other duties as assigned

Emergency Preparedness – 5%

• Utilize the phone in direct communication with Emergency Services and give clear concise information to facilitate quick responses.
• Communicate emergencies in a timely matter with the security department and all those involved.
• Other duties as assigned

Job Qualifications

Minimum Education and Experience

• A minimum of two years of post-secondary education in or employment in related field. Preference given to those with relevant certifications, training, or degrees.
• The Front Desk Employee must be at least 21 years of age; and they must be legally qualified for employment in the United States.
• Applicants must pass all state and federal background checks.

Knowledge, Skills, and Abilities

• Ability to communicate and follow-up verbally and in writing to ensure shared understanding of information
• Ability to maintain composure, professionalism, and effectiveness in stressful situations and dealing with complaints from faculty, staff, students, and guests
• Knowledge and ability use technological resources including a wide variety of computer programs and applications
• Knowledge in law enforcement and security
• Self Defense and/or applicable law enforcement physical tactics training certification(s)
• Knowledge in advanced computer concepts
• Ability to lift and move at least 55 pounds to manage office supplies and storage material
• Ability to stay focused on projects amidst frequent interruptions
• Ability to keep well organized
• Ability to work well without supervision

Working Conditions

Environmental Conditions

• Position involves repetitive motions of the fingers, hands, and wrists on a daily basis.
• May involve physical exertion pertaining to security work
• Position is set in an urban, Christian work environment.
• May involve looking at screens for an extended periods of time.

Tools and Equipment

• Position involves the use of multiple technologies including the computer and its software, campus security system, fax machine, and copy machine
• Position will involve the use of security tools of the trade upon completion of appropriate certifications including, but not limited to, baton/asp, pepper spray, taser, firearms