The Front Office Coordinator/Patient Care Coordinator is responsible for providing quality customer service to patients at check-in and check-out as well as recall/scheduling patients, verifying insurance eligibility and scheduling follow up appointments.

Daily Responsibilities and Tasks

• Greeting patients when they enter or leave the office
• Updating patients on dental care finances
• Maintain a clean and tidy waiting area and front desk area
• Verify patient insurance eligibility prior to appointment and ensure information is correct. Communicating what is expected of patients before they arrive
• Communicating with all staff, clinical and administrative on daily tasks
• Actively filling the schedule for clinicians and filling last minute appointments
• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
• Schedule follow-up restorative and six month recall appointments for patients
• Answer incoming calls and direct the caller to the proper person, taking messages when necessary
• Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed

Qualifications

• At least 6 months working full-time in the dental office as a scheduler/receptionist is required.
• Minimum of High School Diploma
• Knowledge with Dentrix and/or Dentrix Ascend is very favorable

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 36 – 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Healthcare setting:

• Dental office

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person