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Nelson Mazda Tulsa is Hiring a Sales Team Lead Near Tulsa, OK
For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.
What we offer:
- Salary: $70,720 - $110,720 (based on experience and performance)
- Health, dental, vision
- Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life
- 401(k) Option with company match
- Gym Discounts
- Christmas Club savings plan
- Paid Volunteer Time Off
- Paid Time Off
The expectation for this position is as follows:
The Team Lead oversees all facets of the Nelson sales process in such a manner that it results in an engaging and memorable experience for our customers, while mentoring the sales team in a manner that exemplifies the Nelson Core Values, and elevates each individual team member to a place of success and excellence.
The Team Lead is responsible for the following:
Leadership and Coaching
- Oversees the daily workings of the sales team
- Oversees assigned team members to aid in their growth and longevity
- Daily coaching of the sales team One-On-One meetings
- Conduct morning and afternoon huddles
- ROE and NPI compliance
- Proactively handle guest issues
- Proactively handle internal issues
BDC
- Maintain the flow in the BDC, overseeing the engagement of employees and guest
- Making sure the BDC is never left unattended during business hours.
- Post scheduled appointments on appointment board in Internet Department.
- Purify and update Customer changes in CRM.
- Unsold car transaction follow-up with guests
- Coordinate with necessary departments when an appointment is scheduled.
- Assign Leads
- Continuously view BDC dashboard for appointment opportunities and confirmations
- Walk the BDC room aiding each client advisor in effective response and response methods that lead to a positive sale outcome for Nelson.
- Step in on BDC communication when needed to help secure a great guest experience and outcome.
- Daily coaching
- Daily follow up verification, using the Nelson ilead protocol as a benchmark
- BDC leads assigned within 5 minutes and CA follow up within 10 minutes
The Sales Experience
- Man the sales floor by physically being present on the showroom, weaving in and out of all active deals.
- Act as sales concierge for both guest and client advisors.
- Monitor and coach the guest experience through MBEP/NSSI results
- Responsible for the engagement to each sale, partnering with the sales consultant throughout the entire sale
- Actively engage in the Next Up dashboard and reporting system to coach, celebrate, and train as needed.
- Individual team CSI – Mazda Percentile 80% and Nissan 930
Finance
- Conduct effective trade appraisals, that result in profitable trade acquisitions for the company.
- Re-hash difficult deals
- Knowing lender maximums for each deal being contracted
- Posts vehicle sales and purchases
- Communication of all rebates and incentives
- Build F&I menus for the sales team to present.
- Train daily on F&I products and presentations
- Oversee the accuracy of deal packets on the floor.
- Make sure Business Processors are getting sales support as needed to finalize deals
- 65% Finance Penetration
- Audit 5 deals per week, per Client Advisor on your team, to review time stamps and look for coaching area opportunities.
Admin, Training, and Other
- Completes all required new hire paperwork, and first day activities with new sales person.
- Observe, coach, and verify 100% excellent compliance in the Nelson Delivery checklist
- Conduct daily walk the lot
- Prospecting, interviewing, hiring and training of sales team
- Verifies manufacturer certification is 100% for the dealership
- Aids in the training of current and new team members
- Send team to assigned training
- Request specific trainings based on team needs
- Conduct and document coaching, encouragement, and redirection through ROE, NPI, Rocks, One-on-One daily, weekly, and monthly meetings.
- Complete and turn in your Daily Duties Checklist to GM
- Teaches at Nelson University
Resources, Processes and Tools
Be fluent in the following resources, processes and tools, as well as possess the ability to train and coach on each resource, process, or tool:
- Next Up
- VinSolutions
- A2Z
- Textus
- Zendesk (chat)
- Phone system
- VAuto
- Blackbook
- TrueCar
- Cars.com
- Autotrader
- Nelson websites
- Dealerbible
- Keytrack
- Dealertrack
- CarFax
- Company Email account
- Manufacturer site
- Guest feedback channels (social media, surveys, etc.)
- Nelson BDC Process
- Nelson Sales Process
- Nelson 1st Service Appt Process
- Nelson Customer Lifecycle
- Nelson RTS through A2Z
- A2Z sales and finance process
- AVA
- Position Agreements
- ROE
- NPI and rocks
- Pulse Meetings
- NESPI
- Nelson University
- HR resources and department
- Nelson employee handbook
- Hospitality
- Core Values
Job Summary
Full Time
$86k-120k (estimate)
02/26/2024
04/27/2024
The job skills required for Sales Team Lead include Leadership, Coaching, Presentation, Sales Process, Prospecting, Interviewing, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Team Lead positions, which can be used as a reference in future career path planning. As a Sales Team Lead, it can be promoted into senior positions as a Sales Director - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Team Lead. You can explore the career advancement for a Sales Team Lead below and select your interested title to get hiring information.
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