Join National Dentex (NDX) - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Dynamic Dental Lab in Jacksonville, FL for a full-time Customer Service Representative II.

The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Ensure highest level of Process Quality & Service Excellence.
• Ensure cases are checked in correctly and identified on the call list as needed.
• Organize, allocate, and respond to emails from the master account, accordingly.
• Promptly relay issues and concerns to appropriate area with follow up to ensure resolution.
• Schedule pickups and deliveries as needed.
• Verify the digital cases are checked in and imported promptly and accurately into Inventrix software.
• Address and resolve customer inquiries to completion.
• Be courteous and treat external as well as internal customers with respect.
• Organize work area for highest function and efficiency.
• All other duties as assigned.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English.
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone – maintaining a positive demeanor.
• Verbally communicate with all levels of staff – maintaining a positive attitude.
• Takes initiative
• Excellent listening skills
• Detail-oriented – ability to multitask and maintain accuracy.

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent
• Required: Minimum 12 months experience in a Customer Service role or in a dental environment.

Hazardous Materials or Equipment Used:

• All office equipment

Physical Requirements:

• Perform tasks at multiple workstations – standing and sitting for extended periods of time.
• Some lifting between 5 to 20 lbs. may be required.

Experience

• 1 year(s): Minimum 12 months experience in a Customer Service role or in a dental environment

Education

• High School or Equivalent or better