Description

Title: Director of Decentralized Services

Type: Full-Time

Reports to: VP of Programs

Office Location: 1801 W. Warner, Suite 202, Chicago IL; required in-office minimum of 3 days per week (hybrid work policy subject to change)

Background:

Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people on their mental health journey.

Who We Are Looking For:  

The Director of Decentralized Services supports NAMI Chicago’s mission by developing, auditing, and implementing NAMI Chicago’s programs that are embedded in community settings. The Director is the primary person responsible for day-to-day management of all aspects of NAMI Chicago’s embedded and community programs under the Williams and Colbert Consent Decrees, and youth-focused programs. These programs are primarily located in residential settings, schools, and Boys & Girls Clubs. The Director also supports implementing strategic goals, including partnership development and program expansion, and team and budget management. The Director reports to the VP of Programs and manages Senior Managers and Managers within the decentralized programs. The ideal candidate is an effective manager with programmatic leadership and development experience.

Essential Functions & Responsibilities:

Strategic Leadership

· Provides guidance, develops the overall strategy, and maintains partnerships with external stakeholders connected to NAMI Chicago’s residential transition support programs, youth-focused programs, and other decentralized service opportunities.

· Develop, audit and manage the operational functions related to these programs.

· Draft manuals, standard operating procedures, and other tools to disseminate programmatic and operational requirements. 

· Assist Program Leadership in the development of strategic programmatic goals and work to achieve those goals.

· Manage Senior Managers and additional middle management to ensure program expectations are being adhered to and monitored.

· Support program evaluation by developing program goals and objectives, metrics for data tracking, and review of quality assurance working with Program Leadership.

· Weekly review and supervision of program activities and direct supervision of management staff. 

· Compile reports as needed for executive leadership and board committees.

· Execute programmatic budget development and management including official records and documents, and ensuring compliance with federal, state and local regulations.

· Engage with NAMI Chicago’s Development Team on funding opportunities through grants and donors. Partners with Senior Director of Integration in all quality assurance and program evaluation activities.

· Maintains a working knowledge of significant developments and trends in the field of mental health, recovery, and youth mental health needs. 

· Actively participate in the agency’s Leadership Team. 

· Perform other duties as assigned. 

Operations & Compliance

· Develop, review and implement standard operating procedures to ensure program compliance across grant contracts, accrediting and certifying bodies and other funders

· Act as compliance manager for programmatic training and performance, assessing quality of program implementation, developing mitigation plans as needed, working in partnership with Senior Director of Integration on quality assurance program. 

· Manage effectively to budgets and develop, revise, execute and review programmatic budget and invoice/voucher documents for compliance with grants and other funders. 

· Align program operations with organizational goals.

· Assume responsibility for adherence to developed standard operating procedures and maintain ongoing best practice development and audits related to those policies.

· Report to Executive Leadership Team on program impact and quality. 

Requirements

 Essential Knowledge, Skills and Abilities:

· Knowledge & Experience - Developing, managing, auditing clinical aspects of program delivery

· Planning, Organizing and Executing – Ability to track multiple projects and align program objectives

· Interpersonal & Communications – Strong communication skills and ability to manage a team towards clinical best practices.

· Teamwork & Collaboration – Collaborative approach to work to drive organizational outcomes.

· Flexibility & Adaptability – Ability to manage effectively in a growing organization with new complexities in contracts and program requirements.

· Budget Planning & Management - Adept at creating and managing program and/or department budgets.

· Management of Others – Ability to effectively manage a team towards firm deadlines and necessary compliance.

· Analysis & Problem Solving – Approaches work with a solutions-focused to analyze fundraising data and problem-solve.

· Exercising Sound Judgement – Thoughtfully analyzes situations and challenges to arrive at sound decisions.

· Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.

Qualifications & Requirements:

• Education: Graduate Degree in Social Work, Counseling, or equivalent or related field required
• Experience overseeing multi-stakeholder collaborations required
• 5 years of experience in their field
• Extensive knowledge of recovery principles; experience working with individuals living with chronic mental illness and co-occurring disorder.
• Bilingual in English and Spanish strongly preferred
• Computer Skills: Proficiency Microsoft Access, Excel, and Word. Proficiency in Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by NAMI Chicago

Available Benefits:

· Compensation range begins at $90,000/year and is commensurate with experience

· Medical, Dental and Vision benefits

· Company Sponsored Life and AD&D Insurance

· Unmatched 401k Program

· Company sponsored wellness activities

NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ , Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.