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GENERAL SUMMARY: The Client Services Director’s primary responsibility is to facilitate effective bi-directional communication and the transfer of information and knowledge between CRSP and external parties and within CRSP for the purpose of improving and maintaining high subscriber satisfaction and retention and for providing input on new products. This is accomplished through management, collaboration, and strategizing in several areas: proactive support and training, communications, and documentation. The Director may also collaborate with Marketing and Sales in preparing for and assisting in sales presentations and may represent CRSP at conventions & conferences. The Director is a key externally focused member of the senior leadership team and based on the collection of customer input provides significant input relevant to ongoing product development and enhancement. This role is thus also responsible for understanding and interpreting client inquiries and requests assuring that they receive appropriate information to address their issues.
PRINCIPAL DUTIES & RESPONSIBILITIES:
REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE:
PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE
Full Time
$178k-249k (estimate)
04/11/2024
06/09/2024
crspskis.com
Winter Park, CO
<25
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