Applicants may apply for this position by submitting a resume/ CV to the following email address: mgmtrecruit@cookcountyhhs.org

When submitting a resume/CV by email, you must include the job title and posting number in the subject line of your email. An application or resume/CV must be filed for each position which interests you.

To receive Veteran Preference, appropriate discharge papers must be attached to the online application or must be included with your emailed resume/CV. Please refer to Veteran Preference document requirements listed on the bottom of this posting.

Job Summary

The Executive Director, Support Services oversees, directs and coordinates operations for Environmental Services, Patient Transportation, Food & Nutrition, and other support services for John H. Stroger Jr. Hospital at Cook County Health (CCH). Provides leadership to align operations with strategic goals and initiatives. Surveys work areas and monitors operations ensuring compliance and safety standards are met.

General Administrative Responsibilities

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• Contribute to the management of CCH staff and CCH’ systemic development and success
• Discuss and develop CCH system policy and procedure
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary

Typical Duties

• Oversees and guides the Directors leading Environmental Services, Patient Transportation, Food & Nutrition, and other support services.
• Develops an effective leadership team. Participates in succession planning and supports the educational and professional development opportunities.
• Provides leadership to the staff, establishing a sense of teamwork toward the realization of the system’s goals.
• Develops and fosters effective collaboration to ensure an integrated approach to providing services.
• Reviews and evaluates existing programs, services, policies and procedures and identifies and addresses areas for quality improvement.
• Develops both long- and short-term objectives consistent with CCH goals.
• In partnership with the executive and senior leadership, provides leadership to help reduce cost/increase revenue, enhance outcomes, improve efficiencies, and achieve high patient satisfaction.
• In collaboration with department leaders, works to operationalize and integrate information technology solutions.
• Participates in the creation and management of capital and operating budgets.
• Creates a culture of service and excellence to provide the highest quality of healthcare to the patients of CCH.
• Commits and contributes to a culture of diversity and inclusion.
• Performs other duties as assigned.

Reporting Relationship

Reports to the Chief Hospital Executive

Minimum Qualifications

• Bachelor’s Degree or higher from an accredited college or university
• Five (5) years of experience in healthcare operations, business operations, or project management
• Three (3) years of management and/or supervisory experience
• Prior experience with budget management and oversight

Preferred Qualifications

• Master’s Degree from an accredited college or university
• Prior experience with a unionized workforce
• Previous public healthcare system experience
• Lean Six Sigma Training or Certification

Knowledge, Skills, Abilities and Other Characteristics

• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Excellent program development, management, and leadership skills
• Analytical/problem solving skills
• Extensive and strong project management skills
• Strong interpersonal skills: for building relationships with internal and external clients at all levels of the organization
• Strong attention to detail, accuracy and precision
• Demonstrate respect and sensitivity for cultural diversity, gender differences, and sexual orientation of patients and coworkers
• Flexibility and adaptability in performing work duties, managing multiple and competing priorities and coordinating diversified efforts
• Ability to exercise discretion and make wise decisions during crises or emergency situations
• Ability to lead organization wide culture change, organizational restructuring and operational process improvement efforts

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

“Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada muse be credentialed by an approved U.S. credential evaluation service belongings to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview”.

• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCH is strictlyprohibitedfromconditioning,basing or knowinglyprejudicing or affecting any term or aspect of Countyemployment or hiringupon or because of any politicalreason or factor.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.