DIRECTOR-AUXILIARY SERVICES
WILBUR WRIGHT COLLEGE

Wilbur Wright College, one of the City Colleges of Chicago, seeks a Director of Auxiliary Services to manage the day-to-day operations related to campus building maintenance and support operations. Auxiliary Services provides a clean, inviting, comfortable, and safe environment for students, faculty, and staff to learn, study, and teach. The Director manages staff, directs operations, and oversees the efficient provision of auxiliary services, including janitorial services, building repairs, mailroom, reprographics, central stores, and event management, as well as contracted services for trash removal and recycling, pest control, window washing and uniforms. The position supervises in-house staff, monitors services of contracted vendors, and implements work processes and procedures to ensure an efficient, safe and well-maintained environment for students, faculty, staff, and the general public. Performs related duties as required.

PRIMARY RESPONSIBILITIES

• Supervises and directs the daily operations of the college’s maintenance and housekeeping staff (i.e. janitors); prepares work and shift schedules, makes work assignments, prioritizes and monitors activities, and inspects work completed to ensure clean and safe classrooms, learning spaces, offices, washroom, cafeterias, and public areas.
• Confers and coordinates with service vendors on the scheduling and provision of contracted building and grounds maintenance services; monitors work and ensures repairs and work services provided comply with established quality standards and contract requirements.
• Coordinates work efforts with the President’s Office, Safety and Security Office, building engineers, and District staff in establishing work processes and procedures for the efficient handling and prioritizing of service requests, building events, and response to emergency requests to ensure a safe and well maintained environment.
• Responsible for preparing facility space use agreements and room assignments for events planned by City Colleges and outside parties and ensuring that the terms established in the Board of Trustees’ Operations Policies and Procedures Manual are met.
• Oversees mailroom and reprographics/copy center daily operations. Supervises staff responsible for processing, and distributing incoming and outgoing U.S. mail, and inter-office and inter-campus mail. Monitors copy center work activities, ensuring proper staffing and operation of high volume reprographic machines, accurate record keeping of work requests and use of paper, and efficient execution of job requests.
• Facilitates the use of on-site and off-site records storage by college administrators, working with staff and records management vendor to ensure processes are in place for the proper boxing, labeling, storage, and retrieval of records from storage. Works to resolve problems with vendors regarding off-site records storage.
• Maintains asset inventory records of campus physical property (e.g. furniture, equipment). Ensures inventory tags are affixed to all property and that computerized inventory management records are updated and maintained with the receipt and disposal of equipment.
• Is “on-call” when situations involving the operational safety of the facility are compromised. Works with the President or his/her designee, Chief Engineer, Security Director, and staff from District Office to resolve issues.
• Assists in compiling the department/college operational budget. Researches financial records and reports to supplement the final document. Prepares annual reports, progress reports, and other financial statements necessary for monitoring the budget.
• Represents the college to community organizations and agencies and participates on District-wide committees.
• Serves as weekend and/or evening administrator for the college.
• Performs related duties as required.

QUALIFICATIONS

• Bachelor’s Degree from an accredited college or university in Business Administration or a related field.
• Five years of work experience in facility maintenance, business affairs, or similar operational areas in higher education.
• Administrative experience in the management of the daily operations of a college or comparable organization.
• Previous supervisory experience with proven leadership capabilities.
• A combination of education and experience may be taken into consideration based on the applicant’s credentials.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of facility maintenance industry standards and practices.
• Knowledge of health and safety practices, including the storage of cleaning agents, supplies, and hazardous materials.
• Knowledge of budget preparations.
• Knowledge of supervisory principles and practices.
• Knowledge of work order tracking systems used to maximize execution of facilities maintenance work.
• Excellent interpersonal and verbal communication skills.
• Excellent written communication skills.
• Strong problem-solving skills.
• Strong organizational and planning skills.
• Ability to work within a culturally diverse environment.
• Ability to supervise and direct facility maintenance workers and service vendors.
• Ability to build relationships with employees at all level of the organization.

WORKER CHARACTERISTICS

• Leadership – Demonstrate willingness to lead, take charge, and offer opinions and direction.
• Initiative – Demonstrate willingness to take on responsibilities and job challenges.
• Dependability – Demonstrate reliability, responsibility, and dependability and ability to fulfill obligations.
• Adaptability/Flexibility – Be open to change (positive or negative) and to considerable variety in the workplace.
• Analytical Thinking – Analyze information and use logic to address work issues.
• Technologically Informed – Capable user of technology who understands the role of technology in the institution and who will guide and support its efficient and effective use.

SPECIAL REQUIREMENTS

• Ability and willingness to work evenings and weekends, as needed.
• Ability and willingness to travel between Wilbur Wright College and Humboldt Park Vocational Education Center, as needed.

Chicago residency is required for all full-time employees within six (6) months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges of Chicago!