The Accounts Receivable Supervisor is responsible for planning and overseeing the activities of the collections and dispute
resolution staff to ensure customer accounts are managed and dollars are collected in accordance with our payment terms and collection strategies. The Accounts Receivable Supervisor is also responsible for ensuring the team meets the A/R Aging goals, provides reporting to track the staff on A/R Aging goals and handle escalated issues. The Accounts Receivable Supervisor works with staff to maintain a clean Customer Statement of Account, minimizing open items, including credit memos, unapplied cash and debit memos. The Accounts Receivable Supervisor coaches and mentors the team to support them and develop strategies to minimize the days billing outstanding while maintaining a high level of customer support.

Main activities:
▪ Maintain responsibility for applying the company’s collections policies, practices, and procedures for all accounts.
▪ Manage and maintain integrity of an assigned A/R portfolio.
▪ Ensures team meets A/R Aging goals
▪ Communicate, follow-up and track on a continuous basis the A/R Aging goals for each A/R Specialist and the department and provide timely feedback on progress.
▪ Plans and maintains a program for systematic follow up and collection of past due receivables.
▪ Negotiates with accounts for compromise settlements, partial payments, time extensions and write offs.
▪ Work hand in hand with Sales, Customer Care , Finance to resolve complex collections issues that may require special attention and resolve payment issues.
▪ Create, update, and revise company collection policies and SOPs.
▪ Consults with appropriate sales personnel on particularly complex collection issues requiring assistance or unusual action.
▪ Create and implement innovative projects in effort to continuously improve business practices.
▪ Approves accounts for forced collection through outside agencies or legal placement.
▪ Provide business strategy to Accounts Receivable Specialists to align with the goals of the department.
▪ Prepares and submits periodic operating reports to immediate supervisor on the status of collections.
▪ Provide leadership direction to direct reports by offering constructive feedback to help develop staff into a high performing team.
▪ Develop, maintain and communicate on a continuous basis the collection goals for each collector and the department and provide timely feedback on progress.
▪ Add and release credit holds to customer accounts.
▪ Responsible for the collection effort of all receivables, this includes billing, escalations, monitoring, reviewing, and training a collection staff.
▪ Perform other related duties as needed.