23 Customer Service Representative Jobs in Muskogee, OK
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Muscogee Nation Gaming Enterprises is Hiring a Customer Service Representative Near Muskogee, OK
SUMMARY
Work directly/indirectly with the marketing and electronic gaming managers to build incentive programs for player club members. Assists in analyses of direct mail, group sales, special events, and guest relations reports to identify programs and activities that support and enhance customer loyalty.
ESSENTIAL DUTIES AND RESPONSIBILITES
- Generates excitement and provides personal attention to customers.
- Walks the casino floor looking for hot players to enroll into Players Club.
- Distributes promotional items such as coupons, gifts or generic player cards to customers.
- Introduces and promotes Players Club by explaining its benefits and how to join; assists players with membership applications.
- Sets up the new members account in Oasis and enrolls the member.
- Prints multiple player cards and explains the use of each card.
- Explains the operations of the card in a slot machine.
- Informs players of locations of customer service booths, promotion areas, and how to spot employees working the floor; knows location of all facilities within casino to assist guests in finding them.
- Informs guests of current and future promotions and how they can participate.
- Takes guests photo with digital camera, or scans drivers license to get guests picture.
- Describes bonus points, redemption of awards and award levels.
- They will assist customers with basic electronic game maintenance (e.g. bill acceptor problems, printer problems, touch screen problems, etc.)
- They will maintain proper inventories of casino gaming machine supplies (paper and paper logs.) Balances paper inventory daily for OPG audits.
- Verifies system generated jackpot and hand pay payouts
- Will confer with all electronic gaming technicians about each different type of machine and how the games are played and knowledgeable on the progressives.
- Additional duties as assigned.
Job Summary
Full Time
$32k-40k (estimate)
05/02/2024
05/04/2024
The job skills required for Customer Service Representative include Customer Service, Futures, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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