- Interviews beneficiaries, their representatives, and/or the public or responds to their calls and inquiries. Determines the nature of their problem or interest. Explains technical provisions of SSA programs, elicits relevant facts and resolves problems with payments or eligibility. Provides beneficiaries with information about eligibility and benefits being paid under all programs administered by SSA. Screens for all possible entitlement to benefits. Furnishes information to the public about work incentive provisions, compliance with the various beneficiary reporting requirements and submitting appropriate reports to continue, suspend or terminate monthly payments. Explains basis for decisions and appeal rights when inquirers question determinations or decisions. As needed, informs inquirers of different methods of filing a claim. Advises inquirers about filing for benefits online. Offers online services, or schedules phone or in-office appointments. Explains and promotes the agency’s online and automated services.

Job Type: Full-time

Pay: $39,576.00 - $54,292.00 per year

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person