Description

• Compensation: $66,650 - $76,000 annually
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
• Investigates the customer's issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
• Committed to expanding their knowledge of MCC's products, services and solutions.
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a "good team player" by assisting other people within the plant when needed.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators.
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered

• A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

• The employee must occasionally, bend, stoop, lift and/or move up to 35 pounds.