The Doctors Company has an opportunity for a Member Advocate to join our collaborative and dynamic team. Our Member Advocates are a vital part of the Underwriting Team and are often the face of the company. In this customer-centric role, you will be empowered to provide best-in-class member experiences during every interaction. This is a hybrid opportunity at our Napa, CA office.

About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified™ by Great Place to Work®.

Qualifications

• One to three (1-3) years of related customer service experience
• Bachelor’s degree preferred
• Excellent phone and written communication skills
• Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred
• Proficiency in use of phone systems
• Ability to accurately type a minimum of 40 WPM

Salary Range: $42,390 - $52,365

Main Responsibilities

• Provide superior customer service, as the initial point of contact for the insured 
• Proactively anticipate caller’s needs, ask probing questions to ensure understanding of call content and to minimize any need for follow up
• Proactively follow through on customer commitments
• Use skills learned in training to increase professional performance in the areas addressed in the training
• Ensure all processing activities are accurately completed
• Adhere to assigned schedule and proactively communicate any modifications needed to management
• Perform other assignments as requested and directed by management