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MTF Biologics is Hiring a Remote Customer Service Representative
Overview/Risks
The primary responsibility of this role includes managing customer calls, which range from simple to complex, across a wide spectrum of topics, as well as processing orders via phone, , email or fax, including providing order status updates and shipment confirmations. Customer Service Representatives must excel at cross-functional collaboration, both internally and externally with business partners, to ensure that customer orders are accurately fulfilled and customer issues are resolved promptly and appropriately. The individual must comply with all ISO, AATB, & FDA requirements pertaining to the Customer Service Representative role.
Responsibilities
Qualifications
MINIMUM QUALIFICATIONS
Education: High School Diploma/GED
Years of Experience: 3 - 5 years
Other: Customer Service or similar position experience.
Specialized Knowledge, Technical Skills, and Abilities:
Possess a positive attitude, strong work ethic and is a dependable, attentive listener who takes ownership of job tasks. Adapt well in a fast paced environment. Ability to achieve order accuracy while maintaining required order volume. Strong written and oral skills that allow for the development of essential customer relationships. Detail oriented and possesses the ability to prioritize, multitask and work in a cross functional team environment. Must exhibit strong, independent problem solving and decision-making abilities to be able to adapt to process changes while adhering to all SOP’s.
Technical aptitude to manage multiple computer interfaces supporting daily execution of workload responsibilities. Proficient in Microsoft Office suite.
PREFERRED QUALIFICATIONS
Education: Associate's Degree
Years of Experience: 5- 9 years
Other: Customer Service or related position in an FDA regulated manufacturing or distribution environment experience.
Specialized Knowledge, Technical Skills, and Abilities:
Strong order entry experience using an order entry/inventory control integrated software platform.
Experience with EDI order processing.
Can support customer service functions outside of regularly scheduled hours as business demands, working virtually from home when MTF main office is closed during inclement weather.
#INDMTF
Job Summary
Full Time
Ancillary Healthcare
$43k-54k (estimate)
05/26/2024
06/02/2024
mtfbiologics.org
ASHBURN, VA
500 - 1,000
1987
NGO/NPO/NFP/Organization/Association
GLORIA FURUSHO
$200M - $500M
Ancillary Healthcare
Related Companies
About MTF Biologics
MTF Biologics is a tissue bank that focuses on honoring the donated gift through serving patients.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Billing, Customer Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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