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Seeking fluent Spanish speakers for the CSR position to effectively communicate with our diverse customer base! Text MDRRCSR to (925) 744-8741 to apply.
Mt. Diablo Resource Recovery is a modern, progressive recycling and resource recovery company with deep roots in local tradition and a clear vision of its contributions to our community's future. As a 2023 Great Place to Work Certified company, we value loyalty and recognize our employees' hard work, and our competitive compensation and comprehensive benefits program reflect this. If you are as passionate about sustainability as we are and want to join a team devoted to doing their best work, please apply!
Job Summary:
As a Customer Service Representative 1 at MDRR, you will act as a liaison between our customers and the company, helping them with a variety of inquiries relating to Residential accounts, including billing, complaints, questions, and requests. With our home office located in Concord and additional offices in Pittsburg and Oakley (assigned office will be designated after hire), we're looking for a dynamic individual who is ready to join a growing team!
Essential Job Functions:
- Be at your desk, ready to work, at the designated start time
- Respond to customer inquiries in person, over the phone, or through email communications
- Assist customers with routine account-related requests such as understanding their bills and services, taking payments, creating work orders, and updating account information
- Complete additional assignments/data entry/functions as requested promptly
- Maintain customer account information
- Collaborate with your co-workers and supervisors to continually improve our customer service
- Help walk-in customers with payments, ordering a debris box, and more
- Balance cash drawer
- Call customers with problems that drivers have reported
- Collaborate with fellow workers and supervisors to continuously improve customer service and build a better team
- Demonstrate a deep understanding of Company Policies and City, County, and State rules and regulations, and laws to provide exceptional customer service
- Maintain a positive, courteous, and professional demeanor with every customer and caller
Qualifications:
- Ability to travel to various office locations as necessary (Concord, Pittsburg, Oakley, Rio Vista)
- May be required to work after-hours
- High School diploma or GED
- Must have a valid driver's license
- Adequate typing speed
- Experience with MS Office Suite, including Excel
- Excellent communication skills, both written and verbal
- Strong time management, organization, and prioritization skills
- Ability to multitask and manage multiple priorities effectively
- Positive team player
- Bilingual in Spanish is a plus
Additional Information:
Highlighted Benefits:
MDRR is an equal-opportunity employer. This job ad should not be considered a complete description of the position.
Full Time
$43k-54k (estimate)
10/27/2023
06/26/2024
mdrr.com
Concord, CA
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Billing, Life Insurance, Data Entry, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.