Are you looking for a job opportunity with a family-oriented company in a role responsible for solving customer financial and billing requests? Do you have strongcustomer service and math skills? If the answer to these questions is yes, this position might be the right fit for you! We are actively partnering with one ofthe most reputable Alarm & Security companies in the Western United States for contract to hire Customer Care / Billing representatives! Thesepositions are currently available in person in Concord, CA.Working with TEKsystems – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Bay Area professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!Customer Care / Billing RepresentativeStart Date: 6/10/2024Pay Range: $20/hrBonus Opportunity: Opportunity to qualify for bonuses up to $600 per month after 3 months of employment on contract. On average the team is averaging $500 per month in bonuses.Contract Length: 6 month contract to hireWorksite Location: Concord, CA 94520Schedule: Monday-Friday 7am – 4:30 pm (40 hours per week within this range)Job Description:· Answer calls and bring to resolution, inquiries from customers regarding service, billing, dispatch or any facet of account.· Coordinate incoming calls - most calls will be about billing so must feel comfortable showing problem-solving skills and pulling out a calculator to help explain bills and numbers to customers.· Use basic math skills and calculations in order to provide customers with accurate billing information· Follow up on appointments· Taking payments, cancelling accounts and answering billing questions.· Will be handling both incoming and outgoing calls.· Example: Performing pro-rated billing, if a customer cancels their service in the middle of a billing cycle one would need to figure out the credit needs to be and make that adjustment on their account.Company Information:Our client has been the leading provider of residential and commercial security systems for 75 years. They secure communities across California, Arizona, and Washington.Highlights / Selling Points:· Client is a family oriented company.· Competitive contests to drive calls and morale throughout the call center.· Prizes include gift cards (coffee shops and restaurants) and good bags that include massages.· Holiday parties, company picnics, BBQs, and other celebrations· Performance review yearly - opportunities to get promotions/ pay increases based on performance· Client sponsors a variety of charity events throughout the Bay AreaAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.