Internal Applicants: please apply by EOD on 4/19/24.

Mt. Diablo Resource Recovery is a modern, progressive recycling and resource recovery company with deep roots in local tradition and a clear vision of its contributions to our community's future. As a Great Place to Work Certified 2023 company, we value loyalty and recognize our employees' hard work, and our competitive compensation and comprehensive benefits program reflect this. If you are as passionate about sustainability as we are and want to join a team devoted to doing their best work, please apply!

Job Summary:

This role provides assistance to MDRR by addressing IT help desk requests. As the first point of contact, the IT Support Specialist is responsible for handling help desk tickets and troubleshooting issues via phone and email. They act as a liaison between the system and end-users to ensure that their needs are met. Additionally, they may offer support for system implementation and support for system implementation and training.

Essential Job Functions:

• Operating a helpdesk ticketing system
• Handling first-level helpdesk requests
• Assigning priorities to helpdesk requests
• Providing support for Office 365
• Setting up new employees' PCs, email accounts, phones, and other IT onboarding processes
• Installing and supporting all PC applications
• Deploying and ensuring adherence to company standards and laptop platforms
• Providing support for iOS and Android devices
• Creating and updating IT system documentation
• Providing on-site support for remote locations as needed
• Maintaining server-based network printers and configurations on Windows servers
• Providing support and resolutions for desktop networking issues
• Maintaining updates of all hardware and software throughout the organization
• Working with vendors for support of cloud and SaaS systems

Required Knowledge, Skills, and Abilities:

• High School diploma or GED
• Two years of experience in an IT capacity
• Must have a valid Driver’s License
• May be required to work after-hours
• Experience with Office 365
• Familiar with VOIP phone systems
• A certification or equivalent experience
• Able to support Windows Operating System - 10
• Must be able to communicate effectively and professionally via email and telephone in English. A second language is a plus.
• Excellent time management and prioritization
• Excellent verbal, and written skills
• Ability to effectively plan, organize, and manage priorities
• Is a positive member of a team

Additional Information:

• Salary Range: $34.62 - $36.06 per hour
• Schedule: Monday - Friday; 8am - 5pm; may be occasionally required to work after hours

Highlighted Benefits:

• Paid Time Off, Sick Time, 9 Paid Holidays: Enjoy paid time off for personal reasons, sick leave, and 9 paid holidays throughout the year
• Top-tier Medical, Dental, and Vision Plans: Benefit from generous healthcare coverage, including PPO and HMO medical options, dental, and vision plans
• Flexible Spending Account (FSA): Manage your qualified healthcare expenses effectively with our FSA option, allowing you to save on taxes while covering eligible medical costs
• Employee-Only Group Term Life & AD&D Insurance Coverage: Receive financial security through our automatic enrollment for the maximum amount of employee-only life insurance coverage
• Supplemental Term Life Insurance: Gain peace of mind with our Term Life Insurance coverage, ensuring financial security for you and your loved ones
• 401k Employer Matching; Investment Options: Plan for your financial future through automatic enrollments with easy opt-out options, immediate eligibility, employer-matching contributions, and a progressive vesting schedule
• Profit Sharing: Whether or not you choose to participate in the company's group retirement plan, all active employees receive annual profit-sharing
• Employee Assistance Program (EAP): Access a wide range of confidential support services for you and your household members, including free counseling, legal, and financial sessions
• Transportation Fringe Benefit: Use toward qualified parking and transit passes
• Pet Insurance: Show your furry family members some love by enrolling in our Pet Insurance program, choosing between two budget-friendly plans that offer wellness and protection options
• Discretionary Bonus Opportunities: Opportunities for additional financial incentives based on individual or company achievements

To apply: Text ITMDRR to (925) 744-8741!

MDRR is an equal opportunity employer. This job ad should not be considered a complete description of the position.