Want to be part of a groundbreaking IT solution that is the only one in the United States? Yes, seriously, we are doing that. Complete Technology Solutions provides a revolutionary, cutting-edge IT service, MID or managed IT department solution. We are an extension of our clients, not just a hired service provider. We believe in the business goals of our clients and strive to deliver the best-in-class service on every call, every contact, and every day.

The role: 

We are seeking an individual to join our IT support team and play a vital role in providing technology assistance to our Multifamily Real Estate clients. In addition to offering support, this person will contribute to enhancing processes and standards to ensure a consistent client experience. Candidates must possess strong communication skills, capable of engaging clients at both technical and non-technical levels. 

We are seeking candidates willing to use their personal vehicle for transportation, with mileage reimbursements available.

Other Responsibilities:

• Interact with CTS staff, clients, and service desk technicians via a variety of mediums (phone, email, ticketing system, Teams, in-person, text, etc.) to gain an understanding of issues, share information, and provide needed assistance to achieve high-quality results

• Communicate with vendors as needed to assist in problem resolution

• Provide guidance and assistance to local partners and vendors performing onsite support

• Maintain up-to-date documentation of clients’ IT infrastructure 

• Assist CSS as needed with network onboarding for new clients

• Special projects as assigned 

• Complete continuing education programs when available 

Qualifications: 

• One year of experience in IT troubleshooting in a professional environment 

• CompTIA A hardware or equivalent networking certifications

• Experience working in property management or multifamily industry is a plus 

• Excellent customer service, positive attitude, and professional demeanor

• Experience setting up new Windows OS and Apple systems (laptops/desktops) with profiles/software 

• Competency in administration tasks for Office 365, Exchange, Egnyte, and SharePoint

• Ability to communicate technical or complex concepts in a simple, straightforward manner

HR Information: 

• Salary: $55,000-$60,000 annually 

• Health, Dental, and Vision Insurance provided 

• 100% coverage for employees, 50% coverage for dependents 

• Schedule: Mondays-Fridays, 9am-6pm MT with 1 hour lunch 

• We provide mileage reimbursement for onsite travel 

• Work-Life Balance: Employees enjoy a combination of Personal Days and PTO and are encouraged to take time off as they need and see fit, while ensuring that it's not disruptive to their work 

• We have a client referral program with the opportunity to earn additional income.