iCoreConnect is Hiring an IT Support Technician - Level 2 (Phoenix) Near Phoenix, AZ
Job Description: We are looking for practical and reliable IT Technicians who are problem-solvers that can effectively trouble-shoot customer issues and quickly deliver the right solution.
The ideal candidate will be curious, tenacious and able to produce the desired result with a sense of urgency.
This role requires an ability to work in a fast-paced environment
across different situations and enjoy the challenge of multiple client interactions throughout the day, bringing each problem to a resolution.
In this position you will be involved in support of existing business networks, servers, computers and users, as well as designing and deploying new systems and solutions to meet the unique needs of our clients
Employees are offered competitive compensation with eligibility for equity awards under the the Long-Term Incentive Plan, as well as paid vacation, holidays and sick days, and a close-knit atmosphere with a motivated team, unified through company values to feel good about.
Location:
Hybrid work-from-home with an office in Scottsdale and client on-sites across the greater Phoenix, AZ metro area.
Responsibilities:
Identify, troubleshoot and resolve core client issues and problems
Prioritize time and clients’ needs
Monitoring and maintenance of client systems
Track and record billable hours (with detail)
Effective communication with clients and build trust through knowledge
Accurate documentation and notes in AutoTask PSA (CRM)
Assistance with live incoming client requests
Traits & Attributes
Decisive: Take the time required to research the most balanced solution in the
middle of countless options, then decide and implement the best choice.
Ability to Multitask: This is a challenging position with many facets. You must
be able to keep track of multiple tasks during the day.
Detail Oriented: Accuracy and careful attention to detail is of utmost importance.
Flexible: In a growing company, things are constantly changing, so you must be
comfortable with change and willing to learn new things.
Self-Motivated: Must have a drive to take action and accomplish tasks
Required Skills:
2 years of recent experience at a Managed IT Service company
M365 and/or Google Workspace administration
Server 2016 (or later) Active Directory administration
Networking, router firewall and managed switch configuration
Backup / disaster recovery configuration and administration
Windows and macOS Troubleshooting, Administration & Repair
Virus and malware prevention and remediation
Desired Skills:
Experience with AutoTask PSA
Experience with designing, quoting and installing efficient IT Solutions (including
About iCoreConnect: iCoreConnect is one of the most customer-focused cloud technology companies in the country, has been named one of Top 10 Encryption Providers in the U.S. and is the recipient of numerous awards for the way we help customers increase their productivity and profitability. Our IT Service department has been a leader in providing world class service for 20 years, and we are growing! Every employee becomes an owner with company stock (NASDAQ: ICCT) that vests. We have physical offices in Charlotte NC, Phoenix AZ, and Orlando FL and we provide remote support nationally.