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Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co.
a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
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Requisition ID : 14985
Employment Type : Full Time
Job Category : Customer Care
Work Location : Southfield, MI
State or Province : Michigan (US-MI)
Potential Work Location : United States : Michigan : Southfield United States : Indiana : Elkhart
BRIEF POSITION SUMMARY :
The Commercial Sales Support Representative must provide an effortless, expedient support and resolution channel to our internal and external customers.
The processes used to handle the support transactions are designed to minimize the customer involvement in the resolution process and create great customer satisfaction and confidence in MSC’s ability to support our customer’s needs.
DUTIES and RESPONSIBILITIES :
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE :
o High school diploma or graduate equivalent required.
o Experience in a Call Center environment and handling customer resolution preferred.
SKILLS :
o Strong verbal and written communication skills required.
o Proficiency in Microsoft Office applications, specifically Outlook, Word and Excel desired.
o Experience with Sales Force and AS400 is desired.
o Strong customer service and sales skills required.
o Strong organizational and time management skills required.
o Bilingual ability (Spanish or French) desired.
o Demonstrates acceptable proficiency in all MSC’s required competencies :
o Customer Focus
o Decision Quality
o Drives Collaboration
o Develops Talent
o Communicates Effectively
o Instills Trust
OTHER REQUIREMENTS :
o This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and / or Controlled Unclassified Information ( CUI ).
Compensation starting at $14 $22 / hour dependent on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities.
Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results.
With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
We care about our associates and have programs in place to help our 6,500 team members achieve their potential.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles : Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future.
Equal Opportunity Statement : At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity / expression or any category protected by applicable law.
By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE to review.
PandoLogic. Keywords : Customer Service Representative, Location : Southfield, MI - 48075 , PL : 593124361
Last updated : 2024-05-18
Full Time
Wholesale
$89k-119k (estimate)
05/20/2024
05/23/2024
mscky.com
CYNTHIANA, KY
25 - 50
Private
BENJAMIN NORTHCUTT
$5M - $10M
Wholesale
The job skills required for Commercial sales representative include Customer Service, Products and Services, Leadership, Time Management, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Commercial sales representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Commercial sales representative. Select any job title you are interested in and start to search job requirements.
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