General Purpose & Essential Duties. The Corporate Intern at Guardian Alarm provides support to the entire team that they are assigned to. The Intern should already possess a basic understanding of the function of the department that they will be supporting. The Intern will be responsible for completing one large-scale project during the entirety of their internship, concluding with a presentation on the end result. Completes a large-scale project...
General Purpose and Essential Duties. The Lead Tech Support Specialist in Customer Operations provides mentoring and coaching assistance for the Customer Tech Support Specialists. In addition, the Lead Tech Support Specialist also provides operational support to improve the overall performance of the team and ensure Guardian is providing a best-in-class customer experience by successfully resolving the customer’s issue while keeping the best inte...
General Purpose and Essential Duties. The Customer Care Supervisor is responsible for the coaching and development of a team of Customer Care Specialists in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid to the Specialists in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service....