Collections Specialist 2

General Purpose & Essential Duties:

The Billing Specialist 2 will locate and notify holders of 121 day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.

• Uses automated internal systems to identify and monitor overdue accounts 
• Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment
• Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers’ financial situations
• Prepare customer accounts for Final Notice and Cancel Non-pay
• Reconcile payment history
• Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies.
• Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.
• Collects and posts payments to customer accounts
• Records pertinent data on collection efforts and customer financial status in database
• Research misapplied payments
• Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
• Performs administrative and clerical functions as needed such as recording address changes and purging inactive records

Required Skills, Abilities, Education & Experience:

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Basic understanding of local, state, and federal debt collection laws
• Basic understanding of principles and processes of customer service
• Ability to perform customer needs assessments and to consistently meet service quality standards
• Excellent time management skills
• Ability to identify issues and creatively solve problems
• Ability to learn and use relevant machinery and technology
• Associate degree in Business or related field or equivalent working experience required
• Inbound/Outbound call with ACD phone tree experience required
•  Three years of experience in credit and collections work preferred