SUMMARY:

The basic functions of the Customer Service Representative are to establish a working relationship with customers via mail, telephone, or email by performing the essential duties and responsibilities listed below.

REPORTING RELATIONSHIP:

The Customer Service Representative reports to the Sales Manager and is directly accountable to that position for accomplishing all responsibilities and duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The primary responsibilities of the Customer Service Representative consist of, but are not limited to the following:

• Operate, Microsoft Office Software and standard office equipment;
• Assist customers with pricing and delivery schedules;
• Prepare proposals, letters and other miscellaneous correspondence.
• Expedite and track orders for customers;
• Maintain detailed files for documentation;
• Answer customer sales calls;
• Serve as liaison with manufacturing, and shipping personnel;
• Check invoices for correct pricing and delivery, contacts customer when needed;
• Assist with company switchboard;
• Safeguard all customer and company information providing such information only to those authorized and when needed;
• Perform all other duties as deemed appropriate by Sales Manager.

QUALIFICATIONS:

To perform this job satisfactorily, the individual must:

• Have an overall working knowledge of office equipment used by the company;
• Be computer literate and have the ability to quickly understand systems associated with the company’s business;
• Must be able to effectively communicate within a team environment;
• Must have the ability to communicate effectively with outside professionals, customers, vendors and other company employees at all levels;
• Must have the ability to work with and meet deadlines;
• Must be able to work on multiple projects;
• Must be detail oriented.

EDUCATION and/or EXPERIENCE:

Associate’s degree or equivalent from two-year college or technical school; or one or more years related experience and/or training; or equivalent combination of education and experience.

MATHEMATICAL SKILLS:

Ability to add and subtract and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods through out the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts or office supplies on occasion.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The performance of this position may, on rare occasions, require exposure to the manufacturing areas where in certain areas, require the use of personal protective equipment such as safety glasses and mandatory hearing protection.

For the most part, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment will be the constant work environment.

Benefits:
- Competitive salary based on experience level
- Health insurance including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off including vacation days, sick days, and holidays
- Opportunities for career growth and advancement within the company

If you are a highly motivated individual with excellent communication skills who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $33,000.00 - $35,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person