56 Customer Care Specialist Jobs in San Antonio, TX
Morgan's Wonderland is Hiring a Customer Care Specialist Near San Antonio, TX
- Manage a large amount of inbound and outbound calls in a timely manner.
- Identifying guests’ needs, clarifying information, researching every issue, and providing solutions.
- Provide consistent highly personalized check-in services to groups, events, and park guests.
- Work closely with guests’ special out-of-the-ordinary requests as needed and appropriate.
- Work with the Guest Relations Supervisor to maintain safety and security programs for the well-being of the park guests and employees.
- Assist with making reservations, responding to customer complaints, and processing refunds.
- Strong phone and verbal communication skills along with active listening.
- Other projects and responsibilities may be added at the company's discretion.
- Create and foster an atmosphere of friendliness and hospitality in the park office to ensure an enjoyable experience for staff, and guests.
- Cultivate staff morale by monitoring team dynamics and individual needs.
- Participates in ongoing professional development and maintains an understanding of current best practices.
- Take ownership and support the park administration in the effective implementation of the Park’s Emergency Response Plan.
- Attend and participate in employee training and meetings
- Any other duties as required.
- This position requires a minimum of 3 years of hands-on customer service in hospitality, theme park, or other business organization. Experience working with non-profits preferred.
- High school diploma or GED required.
- Ability to maintain confidential information.
- Possess excellent administrative, hospitality, and public relations skills.
- Must have the ability to prioritize and organize varied/multiple tasks
- Excellent time management and organizational skills
- Must be able to work independently and take initiative to complete tasks.
- High level of proficiency in Microsoft Office suite including Word, excel, teams, and Outlook.
- Strong Interpersonal, written, and verbal communication skills.
- Commitment to the mission and core values of Morgan’s Wonderland as well as the implementation of these values in all daily work activities.
- Willingness and enthusiasm to work as part of a team; maintain a positive attitude even under stress.
- Mandatory to work weekends and have a flexible schedule that varies by year’s season.
- Frequent sitting, standing, walking, bending, and twisting upper body.
- Capable of viewing computer monitors.
- The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions.
- Must remain alert with no lapses of consciousness
- Must be able to withstand walking/standing for long periods of time
- Continuous requirement for professional demeanor and appropriate park staff attires always.
Job Summary
Full Time
Sports & Recreation
$37k-47k (estimate)
01/13/2024
06/04/2024
morganswonderland.com
San Antonio, TX
25 - 50
Sports & Recreation
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The job skills required for Customer Care Specialist include Customer Service, Microsoft Office, Customer Care, Organizational Skills, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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