Job Description:

Function of Position:

The Computer Specialist position within Technology Services participates with a team to support and maintain the operation of the College's classroom and office images, technology components and infrastructure at all sites. This is a mid-level technical position primarily responsible for the deployment, support, and maintenance of end-user technology equipment including the use of software imaging systems. The position reports to a manager level position.

Examples of Duties & Responsibilities:

• Install, configure, repair, and maintain workstation PC's and mobile devices running various operating systems, including all related component hardware, software, cabling, and peripherals
• Install, configure, repair, and maintain the College's technology infrastructure, including all related components
• Automate and improve computer functionality and cohesiveness by programming and configuring appropriate components
• Act as primary technical liaison with academic departments in the College
• Support the College's computer academic learning environments and assure that classrooms, labs, learning centers, offices, and backups are running properly
• Assist departments in connecting to and using MCC's system and network resources by conducting individual and/or group training sessions as needed
• Assist project managers with project implementation by supervising para-professional/part-time staff, determining time-lines and next steps, and researching and recommending needed equipment, software, and other items as directed by project managers
• Engage in self-directed learning of new network, systems, voice and hardware technologies as the college embraces them
• Carry a cell phone and participate as a member of the on-call staff
• Perform all required record keeping and documentation

Secondary Functions:

• Work occasional weeknights, weekends and holidays to facilitate systems upgrades and maintenance and when the College is closed as directed
• Perform other duties and responsibilities assigned by the Director and/or Associate/Assistant Director(s)

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Requirements:

Required Qualifications:

• Experience with software imaging applications and utilities
• Experience with shell scripting environments such as Powershell, CMD, or Bash.
• Operating systems knowledge in Windows 10.x and up; AND
  • Earned associate degree in a non-technical field with 24 credit hours in a related computer or networking field from a
    regionally accredited higher education institution and one year of recent image development and PC maintenance
    repair experience; OR
  • Earned associate degree in a technical (computer) field from a regionally accredited higher education institution and
    one year recent image development and PC maintenance repair experience; OR
  • Military training with the equivalent of 24 credit hours in a related computer or networking field with one year of
    recent image development and PC maintenance repair experience

Preferred Qualifications:

• Experience with building and deploying images and software with MDT and SCCM
• Earned bachelor's degree from a regionally accredited higher education institution
• Strong interpersonal, communication, presentation, and public relations skills
• Ability to keep and maintain inventory records on hardware and software
• Thorough knowledge of microcomputers, disk drives, printers, and peripherals
• Experience with documenting processes and procedures
• Experience with providing technical support in an enterprise environment
• Commitment to self-learning emerging technologies and working in a team-based environment with expanding activities and quickly changing technologies
• Experience with a wide range of standard office, graphics, and educational software packages
• Experience with supporting and troubleshooting MAC devices (laptops, Desktops, iPad and iPhone)
• Experience in an educational environment
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Salary: Salary is determined based on experience, internal equity and college budget. This position has a range of $52,000 to $83,308 and is based on these mentioned factors.

MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice of Non-Discrimination
Annual Campus Security & Fire Safety Report

Application Instructions:

Interested applicants must apply online

Applicants MUST submit the following documents* to be considered for this position:

1. Resume/CV
2. Cover Letter

• Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing your foreign academic accomplishments to standards in the U.S

Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.