74 Service Agent Jobs in Dallas, TX
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Modigent is Hiring a Service Agent Near Dallas, TX
- Receive, record and dispatch service requests.
- Identify appropriate technician to schedule work to maximize productivity and still provide prompt and effective service to our customers.
- Answer incoming calls and act as a liaison to our customers; must be very personable with a warm, professional telephone demeanor.
- Call customers to set and confirm appointments and maintain preventative maintenance requirements/scheduling.
- Procure job related materials from vendors and schedule job completion accordingly.
- Ensure completed paperwork is returned by technicians in a timely manner.
- Finalize completed work order and ensure it has been appropriately completed for customer invoicing.
- Responsible for reviewing weekly AR report and assist with collections.
- Responsible for full cycle invoicing from creation to completion.
- Provide superior customer service to both internal and external customers.
- Develop and maintain refrigerant management system/documentation and inventory for technician’s truck stocked refrigerant.
- Develop an improved truck stock inventory process and maintain as required.
- Ensure truck stock items purchased are coded properly in Pos so that inventory is accurate.
- Other duties as assigned and required.
Job Summary
Full Time
$37k-47k (estimate)
03/28/2024
04/24/2024
The job skills required for Service Agent include Customer Service, Billing, Scheduling, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Agent positions, which can be used as a reference in future career path planning. As a Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Agent. You can explore the career advancement for a Service Agent below and select your interested title to get hiring information.
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