440 Customer Service Agent Jobs in Dallas, TX
Moonlight Makers Marketing is Hiring a Customer Service Agent Near Dallas, TX
Overview:
We are seeking a skilled and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional service and support via various channels including phone, email, and live chat. You will play a crucial role in maintaining positive customer relationships and ensuring their satisfaction with our products or services.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Assist customers with order placement, billing inquiries, account updates, and product/service-related issues.
Escalate complex issues to appropriate departments or supervisors for further investigation and resolution.
Keep detailed records of customer interactions, transactions, inquiries, and complaints using our CRM software.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Stay updated on product knowledge, company policies, and industry trends to effectively address customer needs and inquiries.
Collaborate with other team members and departments to improve overall customer satisfaction and service delivery.
Participate in ongoing training and development programs to enhance your customer service skills and knowledge.
Requirements:
High school diploma or equivalent; college degree preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a proactive approach to customer issues.
Ability to remain calm and professional under pressure.
Empathetic and patient demeanor when dealing with customers.
Proficiency in using CRM software and other relevant computer applications.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Ability to work independently as well as part of a team.
Commitment to providing exceptional customer service and ensuring customer satisfaction.
Benefits:
Competitive salary
Health, dental, and vision insurance
Retirement savings plan
Paid time off and holidays
Job Summary
Full Time
$37k-46k (estimate)
03/30/2024
05/29/2024
The job skills required for Customer Service Agent include Customer Service, Problem Solving, Communication Skills, Billing, Flexibility, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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