• Triage, respond, assign, follow up on and support requests from fiscally sponsored projects for HR, Accounting, and Operations needs.
• Support full cycle client relationship management (Inquiry, application, onboarding, service fulfillment & Check-ins, offboarding).
• Spearhead client onboarding and lead systems trainings.
• Leverage technology to develop & automate processes, data tracking, dashboards/reports, knowledge bases, and SOPs to support scalable practices.
• Ensure proper donor and full cycle grants management.
• Track, balance, prioritize and fulfill multiple requests and tasks at a time.
• Partner with an outsourced Third-Party IT provider to coordinate new employee device purchases, setup, replacement and assignment, and inventory management.
• Manage office and equipment inventories, order new supplies as needed.
• Tidying up/organizing the office on a regular cadence.
• Communicate notices from property management to local team that may impact workflow, office usage or working atmosphere.
• Assist with local employee and client event and activity setup, supply ordering, inventory maintenance and preparation.
• Other projects and duties, as necessary. 

• All clients report outstanding service with their questions answered in a clear and timely manner.
• A clear and accessible record of client communications, requests, and data points is kept up to date.
• Challenge the status quo to develop improvements via automations that help us scale our impact.
• Understand the ins and outs of Mission Edge deeply enough to support current and prospective clients’ needs with a varying degree of autonomy.
• Embrace a transparent and collaborative environment where both big picture concepts and small details are openly discussed.
• Readily embrace, and gracefully navigate both client and internal team conflict.

• 3 years experience in client success, customer support, or similar role.
• An aptitude to quickly learn various business systems like: G-Suite, Microsoft Office, Basecamp, Teamwork Help Desk, Zapier, and, various fundraising platforms, PEX, DocuSign, Monday.com, Netsuite.
• A growth mindset with the ability to jump in, learn quickly, and operate with autonomy.
• Demonstrated experience in process improvement.
• Demonstrated experience in relationship management.
• Experience in the nonprofit sector is a plus.

• You have empathetic, active listening skills to ask clarifying questions and always exude a people-first attitude.
• In the face of multiple tight deadlines or high demands, you remain steadfast and calm, ready to provide the highest quality support.
• You think in lists and love to organize the details, especially documenting processes.
• You love process improvement and creating efficiencies by leveraging technology and automation.
• You willingly take initiative.
• You can hear an end goal and then go figure out possible solutions without detailed instruction.
• You are thoughtful and solution oriented, understanding which situations may require extra attention.
• You are excited to learn how Fiscal Sponsorship plays a fundamental role in Mission Edge’s greater purpose and the overall growth of the nonprofit sector.

• Competitive compensation; the hourly range for this role is $26-29/hour with the potential for a discretionary bonus, subject to individual and company performance.

• Premium healthcare plans (medical, dental and vision plans; life and AD&D, FSA, HSA, pet insurance, employee assistance program (EAP), additional voluntary benefits;
• Paid vacation time.
• Paid sick time.
• Paid volunteer time off.
• Paid holidays.
• Paid birthday day off.
• Cell phone and internet stipend.
• Retirement plan.
• Health and wellness programs.

Job Summary