Job Summary:

The Operations Support Specialist will ensure all assigned customer transactions are finalized and processed efficiently to meet the daily operations objectives of the organization. The Operations Support Specialist is responsible for accurate and timely approval of daily customer transactions to ensure smooth delivery and exceptional service to our customers.

Duties & Responsibilities:

• Review and approve daily sales transactions for processing, ensuring each is compliant and meets all operating procedures.
• Review and approve scheduled payment arrangements, ensuring each is compliant and meets all operating procedures.
• Verify and update customer account discrepancies and customer information to ensure successful processing. 
• Engage and work with production teams at various levels within the organization to resolve account discrepancies and escalating to the appropriate team members when needed.
• Assist in identifying operational bottlenecks or inconsistencies in process, offering suggestions to streamline and maximize efficiency so to improve company performance.
• Compile and distribute daily, weekly, and monthly operations performance and forecast reports as assigned.
• Conduct audits of production performance reports, processes, and procedures as needed.
• Provide broader team support through cross-training in transaction and data entry duties to provide assistance to other staff as needed.
• Work cross-functionally on timely delivery of department objectives, special projects, and team deliverables.
• Perform other duties and responsibilities as assigned.

Education and Experience:

• High school diploma or equivalent required; Associate’s degree in Business, or related field preferred.
• Prior work experience in a customer centric business environment with administrative responsibility supporting sales or production operations.

Skills:

• Excellent ability to work with a high level of accuracy while maintaining high productivity.
• Excellent attention to detail, time management, and organizational skills.
• Strong verbal and written communication skills.
• Strong basic math skills with the ability to think analytically.
• Strong problem-solving skills.
• Strong familiarity with Excel; utilizing formulas, shortcuts, and reporting tools.
• Proficient in Outlook, Microsoft Office Suite or related software.

This job description may be changed to include new duties, responsibilities and tasks or change existing duties as management deems necessary and reasonable to support the needs of the role, department and/or organization.

We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. A reasonable estimate of the salary range for this job is $18.50 to $21.00. Individual salaries within those ranges takes into account the wide range of factors that are considered in making compensation decisions including but not limited to education; experience and training; licensure and certifications; knowledge and skill sets; and other business and organizational needs.

Limitations & Disclaimer:

This job description is meant to describe the general nature and level of work being performed as a Operations Support Specialist; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.