ABOUT MILES:

Miles Partnership is a full-service marketing consultancy focused exclusively on travel and tourism. Today we work with more than 130 destinations, hospitality businesses and other travel brands to deliver forward-thinking print- and digital-content-marketing solutions. We are a team of travel experts and travel enthusiasts, united in the belief that travel improves lives and strengthens communities. Our team members are passionate, open, curious and collaborative in order to have a lasting, positive impact on our clients and each other.

JOB SUMMARY:

The Account Manager performs a highly visible role, managing day-to-day tasks with clients and internal teams. Acting as the liaison between the client and the internal account services, design and content teams, the Account Manager leads projects to completion with impeccable organizational skills and strong communication.

A collaborative individual who can operate independently and is eager to learn and grow, the Account Manager is highly interested in marketing and working across various disciplines of an integrated agency, such as media, creative, website development, print publication, etc. A passion for travel is a plus.

WHO WE’RE LOOKING FOR:

• Thrives in a professional, fast-paced environment (virtually and in person).
• Forward-thinking candidate with a mindset for data-driven decision-making.
• Critical thinker who uses creative problem-solving skills to execute projects.
• Works well independently and seeks perspective from others to make informed decisions.
• Works well with cross-functional teams to accomplish client goals while taking ownership of the end results.
• Dependable, with a strong work ethic.

RESPONSIBILITIES:

• Develop detailed project plans to track progress. Coordinate internal resources and third parties for the flawless execution of projects.
• Own and maintain internal team rapport, communication and status calls.
• Manage team processes and timelines to best service the needs of clients.
• Ensure projects are delivered within the approved budget. Appropriately manage changes to project scope, schedule, and costs ensuring adherence to proper approval mechanisms.
• Identify and mitigate project risks. Implement risk management strategies to minimize project delays and cost overruns.
• Responsible for monthly revenue reviews, managing aging reports and ensuring accuracy in all reporting, and keeping senior Account Management team informed of status.
• Maintain strong relationships with clients and all stakeholders. Communicate project objectives, progress, and changes effectively.
• Collaborate with the Account Services team to ensure internal processes are being followed by all team members and quality products are being delivered to exceed clients’ expectations.
• Continually demonstrate behaviors that support Miles Partnership’s core values: Passionate, Open, Curious, Collaborative, Impactful.
• Work to understand the relationship between divisions within Miles; seek opportunities to understand the impact of each department.

REQUIREMENTS:

• 3 years of agency and/or account management experience.
• Demonstrates strong analytical skills interpreting data and reporting back to senior Account Services team members.
• Understands, and continual self-education on, marketing best practices.
• Awareness of B2C and B2B marketing principles.
• Demonstrates problem-solving skills.
• Has excellent communication skills both internally and externally.
• Demonstrates good leadership and managerial skills to develop strong team performance.
• Possesses excellent organizational skills and attention to detail.
• Is proficient in Microsoft Office programs and Google Suite.
• Preference will be given to candidates who reside in Kentucky.

CORE COMPETENCIES:

• Culturally Competent
• Emotional Intelligence
• Effective Communication
• Analytical
• Adaptable/Nimble
• Creative/Forward-Thinking
• Critical Thinking/Problem Solving
• Financial Management
• Teamwork/Collaboration
• Professionalism/Work Ethic
• Trustworthy, Reliable and Ethical
• Time Management
• Conflict Management

COMPENSATION: $60k-$65k

• Comprehensive benefits package, including medical, dental, vision
• 401k-matching contribution
• Generous paid-time-off compensation
• Flexible work schedule
• Paid volunteer opportunities and company-supported charitable events
• Collaborative, creative, and fun team environment with professional growth opportunities

Our Commitment to Diversity, Equity and Inclusion

At Miles Partnership, we are driven by our commitment to actively advance diversity, equity and inclusion to evolve equitable and inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all. Learn more here.

We hire for attitude, skills can be learned. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.