Logistics Customer Service Account Coordinator

Cowan Logistics, LLC has a strong foundation in the transportation industry, and provides all the services a shipper could require. We have a network of intermodal locations, a large fleet consisting of over 1,500 power units and 5,000 trailers, a full-service Logistics Division, and warehouses that fulfil distribution needs.

Cowan Logistics serves as a freight brokerage and is seeking motivated individuals looking to start their career with a growing organization in a steady industry. The Drayage Account Manager role is an exciting opportunity within our Logistics Division to support our operations team. We provide on-the-job training, room for growth and advancement within the organization, and a competitive compensation structure.

Summary of Position:

The Logistics Customer Service Account Coordinator is responsible for serving as a direct point of contact to new and existing customers that are brought on by the Drayage Sales team as well as partner carriers that we work with. They must work collaboratively with the Sales team to ensure successful completion of shipments from start to finish. This role requires incredible attention to detail, effective large volume communication, and high-level organization.

This is an in office opportunity located in Sarasota, FL.

Job Duties:

• Respond quickly and professionally to high volume email communication with drayage customers, carriers, and internal team members in addition to ensuring Carrier and Shipper expectations are well aligned.
• Input all new drayage shipments into the Transportation Management System (TMS) based on direction from the drayage sales team & customer communication.
• Continuously update and maintain TMS with high volume drayage shipments, ensuring close attention to detail and minimal mistakes.
• Responsible for vessel and container tracking on port websites, providing updates to customers, carriers, and internal team members.
• Build and nurture customer and carrier relationships with excellent response time and problem-solving skills to initiate further business.
• Continuously and clearly communicate with team to provide customers and carriers with most accurate and up to date information.
• Manage all account communication in a timely and professional manner.
• Follow up with carriers to confirm final charges and receipt of all necessary paperwork depending on customer needs.
• Request and follow up with customers for approvals when necessary.
• Work closely with billing and carrier settlements to ensure all SOPs are being correctly followed and carrier expectations are laid out clearly from beginning to end.
• Proactively identify roadblocks and work independently as well as with the team to suggest and implement effective solutions and appropriately escalate issues.
• Effectively maneuver both customer and carrier communication to ensure all parties are up to date on status reports and on the same page.
• Any other tasks as assigned by management, at the discretion of management, based on the needs of the operation not listed above if any.

Skills & Requirements:

• Ability to work in a heavily team-based environment where success is reliant on all individuals working effectively together.
• Must have incredibly strong communication skills (both verbal and written) with experience working well within a team and individually.
• Ability to handle very high-volume email communication while remaining organized and calm under pressure.
• Must be very detail oriented.
• Display exceptional customer service and problem-solving skills.
• Must be proficient with Microsoft office suite, especially outlook and Excel.
• Bachelor's degree preferred.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Account management: 1 year (Preferred)

Work Location: In person