ABOUT MILES:
Miles Partnership is a full-service marketing consultancy focused exclusively on travel and tourism. Today we work with more than 130 destinations, hospitality businesses and other travel brands to deliver forward-thinking print- and digital-content-marketing solutions. We are a team of travel experts and travel enthusiasts, united in the belief that travel improves lives and strengthens communities. Our team members are passionate, open, curious and collaborative in order to have a lasting, positive impact on our clients and each other.

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JOB SUMMARY:*
The Account Director is responsible for establishing a strategic vision for both internal and client teams. A key leader of the Account Services team, the Account Director is invested in the professional success of each team member, the financial success and growth of their book of business, and the health and strength of relationships built within their portfolio of accounts.
The Account Director is responsible for ensuring the Account Services team members who report to them are meeting and exceeding expectations. The position is responsible for delivering innovative programs, personnel development and strong financial management to meet forecasted goals. Account Directors have visibility into cross-functional operations and are therefore also responsible for the success of cross-team projects.

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WHO WE’RE LOOKING FOR:*

• Thrives in a fast-paced environment (virtually and in person).
• Substantial financial experience, managing multi-million-dollar budgets.
• Forward-thinking with a mindset for data-driven decision-making.
• Critical thinker who uses creative problem-solving skills to execute projects.
• Works well independently and seeks perspective from experts to make informed decisions.
• Works with cross-functional teams to accomplish client goals while taking ownership of the end results.
• Dependable, with a strong work ethic.
• Demonstrated success with partner programs
• Strong relationship development and management skills

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RESPONSIBILITIES:*

• Represent Miles at-large, at industry and client meetings and events.
• Maintain consistent communication with Senior Account Director and Senior Vice President about opportunities, issues and ideas.
• Present with authority at client and industry events and meetings.
• Utilize strong interpersonal skills and exhibit curiosity to question current processes, willingness to challenge the status quo and engage in productive feedback conversations within and outside their team/division, the clients and partners.
• Demonstrate knowledge to apply industry trends, insights, research and data to client strategy.
• Responsible for financial performance via reports on monthly forecasting and revenue reviews, managing aging reports and ensuring accuracy in all reporting.
• Involved with all aspects of the client work to ensure cross-functional teams have necessary client-specific information and client needs and goals are being met.
• Manage and lead an account team, onboard new employees, identifying new skillsets and perspectives that can contribute to growing accounts.
• Collaborate with the team to ensure internal processes are being followed by all team members and quality products are being delivered to exceed clients’ expectations.
• Hands-on understanding of the strengths, weaknesses, opportunities and threats within their book of business.
• Instinctive ownership of client goals/objectives and brand priorities for seamless delivery of top quality products and services.
• Anticipate and respond to client RFPs via established processes with the New Business team, consulting subject-matter experts as applicable.
• Conduct contract negotiations with clients, while considering the needs and abilities of the Miles team, to create mutually beneficial agreements. Includes building proforma, understanding P/L and engaging key stakeholders throughout the process.
• Build intentional, genuine relationships with key senior clients to establish trust and partnership.
• Lead strategic-planning efforts with clients, building a framework to solve complex problems through a holistic approach to solution development.

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REQUIREMENTS:*

• 6 years of direct marketing/advertising leadership with clients.
• Demonstrated account-service leader with history of expanding responsibilities.
• Strong knowledge of the travel and tourism industry.
• Strong ability to build and foster relationships independently.
• Advanced understanding of, and continual self-education on, marketing best practices.
• Excellent communication skills, including internal and external presentations.
• Demonstrated understanding of financial management and strategy.
• Ability to travel for client meetings and industry conferences.
• Strong understanding and demonstration of B2C and B2B marketing principles.
• Strong problem-solving skills.
• Strong leadership and managerial skills.

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CORE COMPETENCIES:*

• Culturally Competent
• Emotional Intelligence
• Strong Self-Awareness
• Financial Management
• Analytical
• Creative/Forward-Thinking
• Proactive Problem Solving
• Teamwork/Collaboration
• Professionalism/Work Ethic
• Trustworthy, Reliable and Ethical
• Time Management
• Conflict Management
• Adaptable

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LOCATION:* We are seeking a candidate based in Colorado, ideally in the Denver, Boulder, Fort Collins, Colorado Springs areas. #LI-Remote

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COMPENSATION: *$85,000 - $95,000 DOE

• Comprehensive benefits package, including medical, dental, vision
• 401k-matching contribution
• Generous paid-time-off compensation
• Flexible work schedule
• Paid volunteer opportunities and company-supported charitable events
• Collaborative, creative, and fun team environment with professional growth opportunities

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Our Commitment to Diversity, Equity and Inclusion*
At Miles Partnership, we are driven by our commitment to actively advance diversity, equity and inclusion to evolve equitable and inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all. Learn more here.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Work Location: Remote