About the Job: Midtown exists to inspire people to transform their lives. As our Sales Operations Manager, you will help us accomplish that goal by supporting our national membership sales team by helping us manage and optimize our processes, our tools, and our data relating to the entire sales funnel. Your role is to accelerate the success of our sales teams—helping us improve our processes, human systems, reporting, and technology systems (primarily in our CRM, HubSpot). You will manage our sales funnel data integrity and sales reports to ensure all sales managers have the most insightful data they need to manage their teams. You will study our sales funnel to identify opportunities to improve conversions across the prospect journey—and build any automations that make us more effective and efficient. You will work with the marketing team to analyze the quality of leads coming from different sources and campaigns. And you will work with our Operations team to help improve participation in our new member onboarding program. In your role, you will work closely with the national sales, marketing leadership, and national operations teams, as well as our sales teams across all our clubs. You will report to our VP of Sales and sit on the sales leadership team. The team is remote and works across all club locations. The role can be fully remote or work primarily out of our corporate office in Chicago. The role will require occasional travel to our club locations (4-Chicagoland locations, Weston, FL, Windy Hill, GA, Rochester, NY and Montreal, CAN). You’ll love this job if: You are passionate about helping your team succeed, and driven by opportunities to make other’s jobs better through creating efficiencies and working towards solutions. You celebrate team wins and help others be better than yesterday. Surface level knowledge is not enough, and you do what it takes to achieve a deeper understanding of our business and customers. You are equally comfortable information-gathering in conversations with our associates and members as you are digging into large quantitative data sets. You are highly collaborative and enjoy building new things with other leaders. You enjoy switching strategic mindsets between data analysis, project management, and creativity. You take an energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes. You understand and are driven by data. You are a strong, clear, and persuasive communicator. You listen intently, communicate with clarity, and speak up when necessary. You want the team to win. You do not get complacent with or point fingers at a broken process, but instead work to identify ways to continuously improve how we do things. You are well organized. You balance quality with efficiency, ensure all projects are delivered on time, and you overcommunicate when pieces start to fall behind schedule. You are a systems thinker. You work to understand ‘the problem behind the problem’ and can map and think across every step of a business process. You display our core value of being kind. Experience Required Proven track record of success in optimizing sales team performance across a lead generation and conversion funnel. Experience creating successful sales strategies, from insight to execution to reporting to improvement. Ability to walk us through a sales report that you built and manage, and the associated challenges of data quality and team trust in the report. Strong experience with change management, successfully communicating and getting alignment across an organization for a change you led. At least three years of experience in sales operations or a related field. What Success Looks Like You become a trusted ally to our sales leaders, working with them to identify ‘what’s most important right now’ for your efforts. You proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. You identify how to improve the integrity of our data—and build dashboards and optimize reporting to ensure sales leadership has a clear pulse on the business, realizing all opportunities and building upon our strengths. You proactively use the data to identify steps in our sales funnel where we can improve conversion/efficiency and lead the team through those improvements—all the way to seeing your desired results. This includes: our time to respond to new leads, our ability to get leads to schedule club tours, and the show rate of leads to those tours. You develop the roadmap to improve our sales funnel performance, balancing long-term wins with short-term improvements. You manage and ensure ongoing data quality and reporting accuracy by conducting regular review cycles You integrate yourself and your team into the rest of the Midtown team, developing strong relationships with other leaders at our corporate office and across all our clubs. You live our core values every day. Within 3 months you will… Have a clear understanding of the current state of our prospect journey and sales pipeline. Meet all the key stakeholders in sales, marketing, and operations. Know the technology stack used and assist in audits of our current tools. Begin building ‘quick wins’ across our data quality, reporting, sales process, and automations. Understand our business model, strategy, and core values as a company. Within 6 months you will… Analyze sales funnel data to identify trends and opportunities to improve. Identify gaps in current processes and strategy—and provide potential solutions to those gaps. Within 12 months you will… Begin having serious and sustained impact on ROI and sales performance with repeatable, scalable improvements to our sales function. *To submit application, please apply online or send resume to talent@midtown.com This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. MIDTOWN is an Equal Opportunity Employer.