At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: The Revenue Operations organization plays a critical role in ensuring PayPal's Global Markets organization has the programs, processes, and insights in place to deliver exceptional experience for our customers across each stage of their journey with PayPal. Our charter has 5 core components: (1) to improve productivity through automation, making it easier for people to do more (2) to create efficient processes by eliminating friction, waste and improve experiences (3) to make the customer lifecycle more predictable through better measurement, global standards, data quality controls and proper instrumentation (4) to help business unit leaders optimize their rhythms to achieve desired outcomes (5) to establish and mature global programs to facilitate best practices and standards across the revenue lifecycle. In this role, you will be aligned to and support our Enterprise Integrations and Onboarding teams to help provide strategic support to the VP and their directs, monitor performance of their teams to make recommendations on where to improve, optimize processes & technology solutions, and frequently work cross functionally to enable teams to be more effective and efficient.

Job Description:

You will be responsible to/for:

• Drive Annual Planning execution (OKR/KPI development, segmentation, portfolio/territory definition)

• Define business requirements & partner with cross functional partners to identify & deliver enhanced business capabilities for functional stakeholders

• Define, monitor, measure, & analyze key performance indicators

• Partner to prepare and present performance reports & analysis in regular business reviews. Deliver insights and advise business leaders on performance improvements

• Develop and manage metrics-driven operational cadences in partnership with functional stakeholders such as pipeline and churn/decline reviews

• Drive process/tool adoption, deliver continuous training/enablement, and support overall change management

• Process monitoring, quality control, and data hygiene management

• Scale best practices/standardization within stakeholder organization

• Manage projects to drive incremental process improvements, establish new operating models/org designs, and other local priorities to increase effectiveness

• Serve as process SME’s and represent functional stakeholders' organization in cross-functional operational projects

• Participate in Champions groups to ensure operational readiness of new practice elements and close feedback loop on activity effectiveness

• Investigate and facilitate resolution of issues when BAU processes with operational partners fail

Qualifications

• 7 years of experience supporting Sales, Sales Engineering, Professional Services, Product organizations in an operations or strategic role

• Confident self-starter with ability to manage multiple, concurrent projects and work independently in a fast-paced environment

  Analytical and data-driven thinker with the ability to collect, organize, analyze, and accurately summarize significant amounts of information to senior-level stakeholders

• Exceptional presentation, communication, and interpersonal skills with proven ability to build consensus among cross-functional teams and influence decision making with senior-level audiences

• Enjoys “getting their hands dirty” digging into complex, ambiguous problems and identifying optimal solutions while balancing operational tactics and “big picture” thinking

• Strong business acumen and deep knowledge of Sales and Professional Services practices; able to demonstrate knowledge of key processes and metrics

• Bachelor’s degree from a top-tier accredited university; Master’s degree preferred

• Strong knowledge of and experience with Salesforce and Microsoft products

• Proficient in project management, change management

• SQL knowledge a plus

• FinTech, SaaS, or relevant technology industry experience is preferred

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $82500 to $187990

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.