39 Mid-Market Account Manager Jobs in New York, NY
Middesk is Hiring a Mid-Market Account Manager Near New York, NY
The RoleAs part of our Account Management team, you will be responsible for a portfolio of Middesk’s mid-market accounts, ensuring their happiness and growth with Middesk. You will own the overall relationship with your customers, serving as their strategic partner and trusted advisor. You will gain in-depth knowledge of your customers’ business needs and work closely with them to develop a win-win strategy. Through regular engagement, you will develop existing and new relationships across a range of functions to deepen our partnership. Keeping your customers’ needs top of mind, you will uncover, negotiate and close new opportunities that will drive value for both customers and Middesk. You will work closely with the rest of our Go-To-Market function to drive satisfaction and usage of existing products, as well as play a critical role in advocating for your customers’ needs to our Product teams. As a critical member of the Account Management team you will have the opportunity to help shape the development and direction of the function.
What You'll Do
- Take ownership of the overall relationship, strategy, and growth of each customer in your portfolio, ensuring their satisfaction, retention, and growth.
- Work closely with your customers to develop strategies that drive existing and new product usage.
- Drive adoption and usage of existing products by collaborating closely with internal teams across Go-To-Market, Product and Operations.
- Identify, pursue, negotiate and close new opportunities that will drive value for both parties.
- Cultivate new and strengthen existing relationships across all relevant functions and levels, ensuring a resilient partnership and creating champions within the customer's organizations.
- Become a subject matter expert in the industry, customer use cases, and Middesk product suite to bring forward effective solutions to your customer’s needs and challenges.
- Understand and advocate for your customers’ product needs and requests to our Product teams on a systematic basis to ensure they are incorporated into future product roadmaps.
- Support the development of new content and processes for the Account Management team.
- 4 years of experience in Account Management or Customer Success within B2B SaaS, managing portfolios of mid-market accounts.
- Experience working with the Banking and/or Fintech sector is a plus.
- Ability to drive strategic conversations and plans with decision-makers, as well as identifying creative solutions to drive our customers’ businesses forward.
- Ability to effectively cultivate trust, build strategic relationships as well as identify and develop new relationships, across all relevant functions and levels of a customer’s organization.
- Strong commercial acumen and effective negotiation skills.
- Works seamlessly with internal stakeholders across Go-To-Market and Product teams.
- Effectively advocates for customer needs to Product teams to shape future product direction and development.
- Excellent communicator, effectively communicating to technical, operational and executive audiences.
- Comfortable navigating ambiguity and effectively prioritizing work to maximize productivity.
- A go-getter at heart, keen to make an impact for your customers, team and company, and with the grit to push through challenges and ambiguity.
Job Summary
Full Time
$106k-143k (estimate)
05/25/2024
06/22/2024
middesk.com
San Francisco, CA
<25
Related Companies
The job skills required for Mid-Market Account Manager include Account Management, Insight, Customer Success, B2B, etc. Having related job skills and expertise will give you an advantage when applying to be a Mid-Market Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Mid-Market Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Mid-Market Account Manager positions, which can be used as a reference in future career path planning. As a Mid-Market Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Mid-Market Account Manager. You can explore the career advancement for a Mid-Market Account Manager below and select your interested title to get hiring information.
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