Customer Service Specialist

Come join a great team and make your entry to the construction sales industry! We are always looking for candidates that will make a career at MH. We seek to promote from within and believe in developing our employees by helping them build experience in many different aspects of this exciting business.

Job Description: We are seeking a detail-oriented and organized individual with a customer first attitude to fill the role of Customer Service Specialist. As a key member of our Customer Service team, you will be responsible for multiple functions that support our customers and MH’s business overall. The Customer Service Specialist is responsible for multiple functions that support our customers and MH’s business overall. High level responsibilities include: entering orders, entering product return requests, handling warranty issues with customers and manufacturers, and providing lead times and pricing from our factories on parts. Service is the most critical component of our business, so results are achieved in this role by creating an industry leading customer experience.

Desired Attributes:

• Be a doer. Go the extra mile. Make things better for our customers, our manufacturers, and each other. Make decisions and act. Remove obstacles rather than accepting reasons to wait.
• Have the ability to think forward. Always look for a better way to get things done, to provide a higher level of service to our customers. Anticipate our customers’ needs before they know what they need.
• Strong communication skills. Understand that interaction in-person, over the phone or on video is essential to collaboration in everything we do.
• Have respect in all interactions. Treat others as you would want to be treated. Demonstrate humility. Understand that time (your own and that of others) is a precious asset that should not be wasted.

Summary of essential job functions:

• Entering Stock and Discretionary Orders.
• Coordinating with our manufacturers and customers to facilitate product returns.
• Handling warranty issues with our customers and manufacturers.
• Handling shipment issues by coordinating with the factory to provide customer support for damaged or missing materials.
• Provide lead times and pricing to customers for replacement parts.

Qualifications:

• Customer service experience.
• Ability to problem solve.
• Excellent time management skills.
• Ability to thrive in a fast-paced work environment.
• Effective communication with various departments and customers through email and, more importantly, phone.
• Strong attention to detail and accuracy.
• Experience with typing, Outlook, and Excel.
• Strong organizational skills with the ability to quickly process and organize a large volume of customer requests.

Compensation:

Our competitive compensation package includes:

• Market leading compensation levels
• Health Benefits
• 401(k) with Company Match
• Personal Time Off
• Limited remote work and flexible hours

The MH Companies is one of the most capable and well-respected lighting and controls manufacturer’s representatives in the country. The MH Companies provide our customers throughout the Rocky Mountain region with a comprehensive selection of lighting and controls products as well as the associated services and expertise that is critical to the success of their projects. Representing over 80 manufacturers and thousands of products, The MH Companies delivers project specific solutions that consistently exceed the expectations of customers in our markets.

The MH Companies are an EEO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Denver, CO 80204: Relocate before starting work (Required)

Work Location: In person