20 Customer Service Specialist- Bilingual Jobs in Denver, CO
SORT BY
P
G
O
C
T
S
A
W
J
D
S
G
J
S
L
S
M
J
D
D
Customer Service Specialist- Bilingual
$50k-64k (estimate)
Full Time | Transportation
11 Months Ago
Cardinal Logistics is Hiring a Customer Service Specialist- Bilingual Near Denver, CO
Customer Service Specialist - Bilingual (Spanish)
Job Summary:
Job Summary:
As a Customer Service Specialist of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a Customer Service Specialist, you will be responsible for assisting all aspects of operations to ensure successful completion of deliveries.
Other Requirements:
Essential Functions:
- Must have strong customer service skills.
- Strong critical thinking skills.
- Proficient problem solving skills.
- Develop relationships with general managers and retail client team members to assist with member needs and team issues.
- Ability to conduct phone calls professionally and efficiently.
- Ensure routes are effectively audited daily and weekly.
- Act as the liaison between driving teams and retail customer.
- Act as liaison between driving teams and end user member.
- Work closely with management to analyze metric data and best way to coach teams for improvement.
- Research, identify and establish delivery failures to assist management with improving overall weekly, monthly and quarterly metrics.
- Other duties as assigned.
Other Requirements:
- Must be fluent in Spanish.
- High school degree or equivalent.
- Minimum one year of related experience in customer service skills.
- Prior transportation experience preferred.
- Confidence to speak with members.
- Ability to deal with difficult people with empathy and understanding.
- Ability to problem solve quickly.
- Must be proficient in Microsoft Office Suite.
- Must be proficient in data retrieval from internet job databases.
- Strong written and verbal skills.
- Must be professional in presentation and interaction.
- Must be highly detail oriented.
- Must be able to record data accurately.
- Must have flexibility to adapt to shifting priorities.
- Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.
- Ability to effectively respond and interact with all levels of organization.
- Must have positive work ethic, ability to connect and inspire others, and communicate clearly.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$50k-64k (estimate)
POST DATE
05/31/2023
EXPIRATION DATE
05/14/2024
HEADQUARTERS
SUMMERTON, SC
SIZE
<25
FOUNDED
2019
REVENUE
<$5M
INDUSTRY
Transportation
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
