20 Desktop Support Analyst Jobs in Plano, TX
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Metrosys is Hiring a Desktop Support Analyst Near Plano, TX
Responsibilities:
- Provide advanced technical support to end-users via phone, email, or in-person, addressing complex hardware and software-related issues.
- Diagnose and resolve escalated technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and troubleshoot advanced desktop hardware, operating systems, and software applications.
- Collaborate with internal teams to escalate and resolve intricate technical issues in a timely manner.
- Conduct advanced system upgrades, patches, and updates to ensure systems are current and secure.
- Assist in maintaining hardware and software inventory, tracking equipment, and managing licensing.
- Set up and configure new user accounts, profiles, and email accounts, including advanced user permissions and access controls.
- Provide advanced user training and support on complex hardware and software applications.
- Perform routine preventive maintenance on advanced desktop equipment.
- Document and maintain advanced standard operating procedures (SOPs) and knowledge base articles.
Requirements:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
- Proven work experience as a Level 2/3 Desktop Support Analyst or in a similar advanced technical support role.
- Strong expertise in desktop operating systems, including Windows and MacOS.
- Proficiency in diagnosing and resolving complex hardware and software-related issues.
- Familiarity with mobile device management and support (iOS, Android).
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve intricate technical issues.
- Strong communication and interpersonal skills, with the ability to provide effective advanced technical support to end-users.
- Ability to work independently and prioritize advanced tasks in a fast-paced environment.
Job Summary
Full Time
$49k-60k (estimate)
10/16/2023
04/23/2024
metro-sys.com
San Diego, CA
<25
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The job skills required for Desktop Support Analyst include Technical Support, Problem Solving, Operating System, Computer Science, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
01/26/2022: Portsmouth, NH
Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.
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