• Provide day-to-day support, guidance and program management relating to client services for SNAP Specialists, Tax Preparers, Health Insurance Enrollers, and other Benefits Access staff in the field.
• Lead training for Met Council staff and CBO sites on public benefits eligibility and enrollment systems.
• Manage internal and external program data, analyze data to identify potential issues and areas of success.
• In conjunction with the Director of Benefit Access, develop and implement training action plans to address issue areas.
• Serve as main point of contact for technical support, program eligibility questions, documentation questions, client advocacy efforts, etc. to streamline and strengthen client services.
• Provide on-site support for program launch at new sites, in conjunction with the Partnerships Coordinator.
• Utilize Met Council’s database (currently AWARDs, soon to be Salesforce) for tracking client interactions and reporting purposes.
• Participate in coalition meetings and HRA meetings to ensure up-to-date knowledge on benefits protocol and policies.
• Provide direct client services at main site and field offices, as needed.
• Supervise some frontline staff, and provide support to interns and volunteers.
• Other duties as assigned.

Competencies:

• Strong communication skills and the ability to effectively supervise direct service staff
• Ability to follow up and follow through as appropriate, with minimal guidance
• Exercise good judgment
• Ability to excel on projects independently while communicating with supervisor, stakeholders, and colleagues
• Strong attention to detail
• Ability to comprehend and distill complex protocol for dissemination to a wider audience
• Recognizes and adheres to professional roles and boundaries
• Able to easily adapt to changes and flexibility to multi-task

Skill and Education:

• Bachelor’s Degree (preferred), comparable combination of work experience and education (accepted)
• 2 years of management experience (required)
• Knowledge of public benefits system (required)
• Proficient in Microsoft Office Suite required, particularly with Excel (preferred)
• Familiarity with low-income communities and needs in New York City (preferred)
• Bi-lingual Spanish, Russian, Hebrew, Yiddish, or another language is a plus.

Compensation: $60,000 to $70,000 per year.

Benefits: Major medical, dental, vision, and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave, and holidays.